Customer Service Representative
3 days ago
About the Role:
Dal-Tile is seeking a highly skilled Customer Service Representative to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities:
- Provide timely and effective support to customers through various communication channels.
- Process sales orders and resolve customer product or service issues in a professional and courteous manner.
- Collaborate with internal teams to address customer inquiries and order issues from order entry to order delivery.
- Respond to customer needs and provide solutions to meet their requirements.
- Participate in special projects and perform additional duties as required.
Requirements:
- High School Diploma or GED equivalency required.
- 1 or more years call center or customer service experience.
- Focus on customer account management preferred.
- Prior textile industry knowledge is preferred.
About Dal-Tile:
Dal-Tile is a leading manufacturer of tile and natural stone in the United States. We offer a family-friendly work environment, a commitment to promoting from within, unique benefits, and a belief that every employee deserves a productive life outside of work.
What We Offer:
- Competitive salary and a comprehensive benefits package.
- Career opportunities and an environment of creativity and growth.
- Examples of our benefits include: Company Match on 401k, Employee Purchase Discount, and Tuition Reimbursement.
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