Customer Engagement Specialist

1 week ago


Oxon Hill, Maryland, United States Forman Mills Full time

Position Overview: As a Customer Engagement Specialist at Forman Mills, your primary responsibility will be to ensure a welcoming atmosphere for all patrons entering the store.

Key Responsibilities:

  • Greet all customers warmly and guide them to the appropriate sections of the store.
  • Conduct thorough checks of bags to maintain store security and ensure compliance with store policies regarding food and beverages.
  • Maintain constant communication with store management and loss prevention teams via radio.
  • Assist customers with packages by directing them to the designated check-in area.
  • Verify employee purchases by checking receipts against the contents of their bags.

Why Join Us? This role is essential in creating a positive shopping experience and upholding the integrity of our store. We value our team members and provide a supportive environment for professional growth.



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