Plumbing Services Customer Support Specialist
1 week ago
Location: Oxon Hill, MD, USA
Compensation: $14.00 per hour
Employment Type: Full Time
Benefits: Medical and life insurance, short- and long-term disability, health, dental, and vision insurance, 401(k) Plan with a 4% company match, and a commission program.
Position Overview: We are currently seeking a dedicated and enthusiastic Customer Service Representative (CSR) for our Plumbing Services team. This role is essential in providing exceptional customer service and ensuring the smooth operation of our plumbing office. The successful candidate will earn a competitive hourly wage of $14.00.
About Real Plumbers: Established in 1987, Real Plumbers has been delivering top-notch plumbing and HVAC services to both residential and commercial clients. Our commitment to quality workmanship and customer satisfaction sets us apart in the industry. We value our employees and foster a collaborative environment where team members can build lasting relationships.
Key Responsibilities:
- Deliver outstanding customer service and support to clients.
- Convert incoming calls into scheduled service appointments.
- Address and resolve customer inquiries and issues effectively.
- Maintain and update the customer database with accurate information.
- Participate in training sessions and adhere to company policies.
Qualifications:
- Minimum of 2 years of experience in a customer service role.
- Interest in sales and customer engagement.
- Proficient in computer usage and software applications.
If you believe you would be a great fit for our team, we encourage you to consider this opportunity.
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