Client Relations Specialist

1 week ago


Huntingdon, Pennsylvania, United States Maison Russet Inc Full time

Customer Service & Logistics Agent Overview

We are seeking a dedicated professional to join our team at Maison Russet Inc. as a Customer Service & Logistics Agent. This role is essential in ensuring seamless communication and coordination between our clients and logistics operations.

Key Responsibilities:

  • Oversee incoming purchase orders (POs) via electronic communication and client platforms.
  • Verify customer product codes, pricing structures, order classifications, and expected delivery timelines.
  • Conduct credit assessments for new clientele prior to order acceptance.
  • Collaborate with planning and logistics teams for orders that deviate from standard contract agreements.
  • Generate and dispatch order confirmations to clients.
  • Facilitate modifications to delivery agreements with customers.
  • Maintain an updated master contact database for all clients.
  • Monitor delayed shipments and assess for potential enhancements.
  • Ensure that truckload shipments align with customer requirements.
  • Prepare shipping documentation and manage return logistics.
  • Oversee inventory levels and coordinate third-party logistics transfers.
  • Document and validate expenses associated with transportation services.

Qualifications:

  • Technical Diploma in Transport Logistics or a related field.
  • A minimum of three years of relevant experience.
  • Proficiency in both spoken and written communication in multiple languages.
  • Intermediate skills in computer applications.

Desired Attributes:

  • Self-motivated, professional, and proactive approach.
  • Ability to handle multiple tasks and manage time efficiently.
  • Strong organizational and planning capabilities.
  • Team-oriented with a commitment to following established procedures.

Employee Benefits:

  • Comprehensive insurance plans.
  • Performance-based bonuses.
  • Opportunities for professional training and career development.
  • Complimentary parking facilities.

Employment Type:

Full-time, permanent position.

Compensation:

Competitive salary based on experience.



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