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DAG Software Support Specialist

2 months ago

Austin, Texas, United States Novogradac & Company Full time
Job Title: DAG Software Support Specialist

Novogradac & Company LLP is seeking a skilled DAG Software Support Specialist to join our Data Analytics Group. As a key member of our team, you will provide end-user support to internal company users of custom-built software platforms for various functions across the firm.

Key Responsibilities:
  • Set up new user accounts and troubleshoot issues, escalating where needed
  • Provide advice and training to end-users on software applications
  • Monitor an internal issue queue and foster positive relationships with team members and stakeholders
  • Serve as Subject Matter Expert (SME) on a portfolio of software applications to team members
  • Maintain system documentation, including known issues and feature requests
  • Assist with planning and coordinating testing changes and upgrades to the system
  • Develop and publish a maintenance schedule for designated software applications
Requirements:
  • High school diploma and 3 years of related experience in a role as application administrator, technical support, help desk representative, etc.
  • Post-secondary education or completed certificate program in a related field may substitute for experience
  • Excellent problem-solving/analytical skills and knowledge of analytical tools
  • Ability to inquire and gather information to understand business needs
  • Strong knowledge of Microsoft Office suite programs
  • Ability to self-educate on industry best practices
About Novogradac & Company LLP:

We are a national certified public accounting and consulting firm headquartered in San Francisco. Our company culture is centered on education, acceptance, innovation, and opportunity. We value diversity and respect the different perspectives that each of our employees bring to Novogradac.