Service Manager 3

4 days ago

Irving, Texas, United States Holt Group Inc Full time

The Service Manager 3 position at Holt Group Inc is responsible for overseeing the successful management of work performed in all areas of service operations, focusing on medium-sized projects.

This role has a major responsibility to ensure quality and timeliness of quotation and work completed, utilizing Holt resources and enterprise collaboration effectively.

The incumbent is responsible for achieving Holt Crane Equipment Service Department operational goals, including effective utilization and development of human resources, revenue, profitability, expense control, sourcing, safety compliance, and development of service growth strategies to sustain customer satisfaction.

Key Responsibilities:

  • Hires, develops, evaluates, and influences effective and consistent productivity and teamwork to ensure the delivery of Legendary Customer Service (LCS)
  • Oversees Field and Shop Technicians throughout the entirety of service operations
  • Provides appropriate support and direction (through collaborative problem-solving) with all subcontractor's personnel and contract personnel to ensure a long-term strategic focus on stability, employee satisfaction, personal development, and staff requirements to achieve targeted levels of growth, customer satisfaction, and profitability
  • Directs the scheduling and actual repair of customer-owned machines in the shop to increase revenue, profits, and overall customer awareness of our capabilities
  • Implements and maintains an accurate, efficient, professional, and timely process for the work order system to guarantee all quoting, invoicing, monitoring, and reporting will be performed in a manner that enhances our overall company image and profitability
  • Plans, monitors, and controls service department activities to ensure alignment with the company mission and core business values to achieve established store service objectives and business unit forecasts
  • Manages, maintains, and develops physical and capital resources to ensure that their use is maximized in support of providing legendary customer service to customers
  • Works directly with preferred OEM Original Equipment Manufacturer to ensure productivity of parts, service, and technical needs
  • Communicates, implements, and monitors service department policies to ensure a high level of consistency within the service division
  • Successful completion of other key projects as may be assigned by management
  • Works safely always and adheres to all applicable safety policies; complies with all company policies, procedures, and standards

Requirements:

  • Solid knowledge of and experience in crane service management
  • Exceptional organizational, self-management, time management, and multitasking skills
  • Ability to work on multiple projects and deal effectively with employees and management
  • Ability to demonstrate specific business/industry job-related professional knowledge, skills, experience, and related performance attributes
  • Interpersonal skills sufficient to engage with customers, vendors, own staff, and corporate executives to exchange information, influence, and persuade
  • Strong time management skills to develop plans for structuring self and others to attain maximum productivity by establishing deadlines, milestones, tasks, resources, and achievement of goals and work results
  • Computer knowledge and/or experience including Microsoft Word, Microsoft Excel, Microsoft PowerPoint, and Microsoft Outlook
  • Minimum of 7 years of heavy equipment industry experience required
  • Minimum of 3 years of management and coaching experience required
  • Minimum of 5 years of crane experience and/or ability to develop crane knowledge preferred and highly desired

Travel:

Up to 10% travel is expected, including overnight stays, as well as occasional movement inside the office to access office machinery, file cabinets, etc.

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