IT Service Management Expert

4 weeks ago


Irving, Texas, United States Syntricate Technologies Full time

ITSM Lead Role at Syntricate Technologies

We are seeking a highly skilled IT Service Management expert to lead our ITSM initiatives. The ideal candidate will have a strong background in ITIL v4 and experience in managing ITSM tools.

Key Responsibilities:

  • Develop and implement ITSM strategies to improve service quality and efficiency
  • Lead ITSM teams to achieve business objectives
  • Collaborate with IT management to deploy ITSM in an iterative manner
  • Manage multiple concurrent projects and summarize status to senior executive level

Requirements:

  • Bachelor's degree in Computer Science
  • 3+ years in an ITSM leadership role in a regional or global organization
  • ITIL v4 practical experience and certification
  • Strong leadership skills and people management experience
  • Excellent written and oral communication skills

What We Offer:

  • A dynamic and challenging work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package


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