Customer Engagement Representative
2 weeks ago
Careington International Corporation is a pioneering company in the field of discounted healthcare, with a rich history dating back to 1979. Our mission remains unchanged - to create innovative health programs that benefit employers, providers, and members alike.
This role is based in North Frisco, TX, and is an excellent opportunity for a motivated individual to join our fast-paced and forward-thinking team.
Duties and Responsibilities:
- Efficiently handle a high volume of inbound sales calls to provide exceptional customer service.
- Work in a dynamic environment, identifying opportunities to sell, up-sell, and cross-sell Careington's products.
- Ensure all phone calls are answered promptly and that customers' questions are addressed thoroughly.
- Maintain a comprehensive knowledge of all sales campaigns running through the organization.
- Handle both insured and non-insured sales calls, providing tailored solutions to meet customers' needs.
- Be a Group 1 Life and Health Licensed Agent with the ability to be Certified for Medicare.
- Collaborate with the team to exceed sales goals set by management.
- Enjoy a hybrid work schedule, with three days in the office and two days working from home.
Knowledge, Skills, and Abilities:
- Proven phone sales experience.
- Strong work ethic and a high level of energy, drive, and enthusiasm.
- Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
- Self-motivation and a desire to add value to the day-to-day operations of the department.
- Commission-driven and goal-oriented, with a strong desire to meet departmental goals.
- Flexibility in scheduling and the ability to adapt to departmental changes.
- Impeccable communication skills, both written and verbal.
- Professional phone demeanor and superb listening skills.
- Ability to effectively manage multiple tasks and prioritize responsibilities.
Education, Experience, and Software:
- Group 1 Life & Health Licensed Agent.
- High School Diploma or equivalent; college degree preferred but not required.
- Interest and experience in both inbound and outbound sales calls.
- Computer skills and experience with Microsoft Applications.
- Group 1 Life & Health Licensed Agent with the ability to be Certified for Medicare.
- Bilingual with Spanish and English is preferred but not required.
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