Support Service Representative

5 days ago


Scottsdale, Arizona, United States Bad Birdie Full time
Job Overview
Becoming a Customer Support Specialist at Bad Birdie means being the first point of contact for our customers, ensuring their needs are met and exceeded through exceptional support.

Key Responsibilities

As a key member of our support team, your responsibilities will include assisting customers with orders, returns, and related inquiries via various communication channels, including chat, phone, and email.

You will also investigate and resolve order issues, product concerns, and returns/exchanges, collaborating with team members to achieve productivity, resolution time, and satisfaction goals.

Your skills in customer service, communication, and problem-solving will be essential in this role.

Requirements
  • Minimum of 3 years of customer service experience, communicating with customers via chat and email in English.
  • Familiarity with product categories, pricing, delivery times, and methods.
  • Proficient in CS software, Google Suite, smartphone applications, Gladly, Live Chat, Slack, and 3PL/returns systems.

$45,000 - $55,000 per year. A competitive salary based on experience is offered.



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