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Seasonal Benefit Customer Service Representative

2 months ago

Elizabeth, New Jersey, United States Willis Towers Watson Full time
About the Role

We are seeking a highly skilled and customer-focused Seasonal Benefit Customer Service Representative to join our team at Willis Towers Watson. As a key member of our customer service team, you will play a critical role in delivering exceptional service to our clients' employees, helping them navigate the complexities of their benefits and pension plans.

Key Responsibilities
  • Customer Service Expertise: Provide compassionate and respectful service to plan participants, responding to their inquiries and resolving issues in a timely and accurate manner.
  • Communication Skills: Customize your customer service approach to meet the diverse needs and communication styles of our clients' employees, while maintaining professionalism and diplomacy.
  • Confidentiality and Discretion: Handle sensitive and confidential information with care, adhering to HIPAA and data privacy laws, as well as company data security requirements.
  • Benefits and Pension Expertise: Translate complex plan information and processes into clear and concise explanations, enabling clients to make informed decisions.
  • Documentation and Record-Keeping: Maintain accurate and complete call and case notes, ensuring seamless communication and collaboration with colleagues.
  • Team Collaboration: Regularly participate in team meetings and training sessions, staying up-to-date on company procedures and client guidelines.
Requirements
  • Excellent Communication Skills: Possess excellent verbal and written communication skills in English, with the ability to communicate effectively in a customer service setting.
  • Analytical and Problem-Solving Skills: Quickly assess member concerns and formulate responses/resolutions using analytical and problem-solving skills.
  • Attention to Detail: Demonstrate high-level attention to detail, multi-tasking, and organizational skills, with the ability to juggle multiple computer windows and tasks.
  • Technical Skills: Proficient in Microsoft Office, with the ability to work autonomously in a self-paced, self-motivated team environment.
  • Customer Service Experience: Possess experience working in a customer service-related field, with a strong understanding of customer needs and expectations.
  • Education: High school degree required; associate or bachelor's degree a plus.
About Willis Towers Watson

At Willis Towers Watson, we provide data-driven, insight-led solutions in the areas of people, risk, and capital. Our global team of experts serves clients in 140 countries and markets, helping them navigate complex challenges and achieve sustainable success. We are committed to creating a workplace that is inclusive, diverse, and respectful, where all employees can thrive and reach their full potential.