Head of Digital Transformation

5 days ago


Virginia, Minnesota, United States Avertra Full time

About Avertra

Avertra is a leading provider of digital solutions for customer-centric industries. We are committed to simplifying life by automating complex decision-making processes.

Job Summary

We are seeking a highly experienced and innovative leader to join our team as the Head of Digital Transformation. As a key member of our leadership team, you will be responsible for driving digital journey redesign and re-engineering across our global operations.

Key Responsibilities

  • Lead the development and execution of our integrated strategy, focusing on insights, design, and marketing.
  • Foster a culture of innovation and excellence across diverse, global teams.
  • Navigate the complexities of regulated industries, ensuring compliance and relevance in solutions.
  • Direct the design process for customer-centric web and mobile applications, focusing on collaboration with product and client teams.
  • Implement human-centered design methodologies to enhance user experiences.
  • Revamp and expand our voice of customer methodology to better capture and address the needs of regulated industries.
  • Conduct comprehensive customer journey mapping and persona development.
  • Transform insights into actionable strategies to improve CX/UX.
  • Lead the marketing team to develop strategies that resonate with our diverse clientele in regulated sectors.
  • Integrate marketing initiatives with product insights for unified brand messaging.
  • Drive digital journey redesign and re-engineering based on robust data analytics.
  • Mentor a global team, fostering skill development and alignment with our mission and values.

Requirements

  • 7+ years of experience in CX.
  • 5+ years of experience in leadership and mentorship.
  • 7+ years of experience leading marketing teams, developing strategies for diverse clientele in regulated sectors, and integrating marketing initiatives with product insights.
  • 5+ years of experience revamping and expanding voice of customer methodologies.

Preferred Qualifications

  • Certified SCRUM Product Owner (CSPO).
  • Background in Data Science.

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and innovative leader who is passionate about driving digital transformation, we encourage you to apply.



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