Help Desk Support Specialist

3 days ago


Redmond, Washington, United States Zachary Piper Full time

Zachary Piper Solutions is seeking a skilled Help Desk Analyst to support our Virginia customer on a full-time engagement in Redmond, WA. To be considered, you must have an active Full Scope Polygraph.

Key Qualifications:

  • Basic understanding of Windows and Linux operating systems
  • Experience with Active Directory and basic IT troubleshooting
  • A+ or Security+ certification is highly desired
  • Strong communication skills and attention to detail
  • Active FSP clearance is required

Responsibilities:

  • Respond to tickets for basic IT troubleshooting issues
  • Manage accounts and access
  • Escalate issues when necessary to sys admins and cyber team
  • Ensure customer needs are met

Benefits:

  • 70-110K salary based on experience
  • Health care, vision, dental, 401K, and PTO/holidays annually

Requirements:

  • Active Full Scope Polygraph
  • Basic understanding of Windows and Linux operating systems
  • Experience with Active Directory and basic IT troubleshooting
  • A+ or Security+ certification is highly desired
  • Strong communication skills and attention to detail
  • Active FSP clearance is required

Keywords:

  • Help Desk Analyst, Help Desk Technician, Desktop Support Specialist, Desktop Support Technician, IT Support, IT Support Analyst, IT Support Technician, IT Technician, Help Desk, troubleshooting, windows, linux, OS, AD, active directory, group policy, migration, A+, Security+, remedy, servicenow, CompTIA, health, vision, dental, 401K

#LI-HW1



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