Technical Support Specialist
15 hours ago
Vendnovation LLC is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and support to our clients.
Job Responsibilities:- Answer incoming phone calls and emails, responding to customer requests and problems in a timely and professional manner.
- Onboard new customers, providing them with the necessary information to ensure their success with our platform.
- Upload product and employee information into our system as part of new implementations.
- Provide active online training to new and existing customers.
- Help troubleshoot any issues customers are experiencing with our equipment deployed in the field.
- Test software to identify and isolate any bugs in the system and communicate them to senior management.
- Suggest improvements to our system as enhancements to be developed.
- Assist with support documentation for customer instruction.
- Engage proactively with customers to resolve any issues to their satisfaction.
- Proficiency with Microsoft Office.
- Experience with hardware and software integrated solutions.
- 2 years' experience providing technical support.
- Understanding of networking requirements.
- Programming experience a plus.
- Excellent organizational and teamwork skills.
- Ability to document customer contact in a ticketing support system.
Vendnovation LLC offers a dynamic and supportive work environment, competitive compensation, and opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional support, we encourage you to apply for this exciting opportunity.
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