Technical Support Specialist

15 hours ago


Redmond, Washington, United States VENDNOVATION LLC Full time
Job Title: Technical Support Specialist

Vendnovation LLC is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and support to our clients.

Job Responsibilities:
  • Answer incoming phone calls and emails, responding to customer requests and problems in a timely and professional manner.
  • Onboard new customers, providing them with the necessary information to ensure their success with our platform.
  • Upload product and employee information into our system as part of new implementations.
  • Provide active online training to new and existing customers.
  • Help troubleshoot any issues customers are experiencing with our equipment deployed in the field.
  • Test software to identify and isolate any bugs in the system and communicate them to senior management.
  • Suggest improvements to our system as enhancements to be developed.
  • Assist with support documentation for customer instruction.
  • Engage proactively with customers to resolve any issues to their satisfaction.
Requirements:
  • Proficiency with Microsoft Office.
  • Experience with hardware and software integrated solutions.
  • 2 years' experience providing technical support.
  • Understanding of networking requirements.
  • Programming experience a plus.
  • Excellent organizational and teamwork skills.
  • Ability to document customer contact in a ticketing support system.

Vendnovation LLC offers a dynamic and supportive work environment, competitive compensation, and opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional support, we encourage you to apply for this exciting opportunity.



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