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Administrative Support Specialist

1 month ago

Redmond, Washington, United States IFG - International Financial Group Full time
Job Title: Administrative Support Specialist

About the Role
We are seeking an experienced Administrative Support Specialist to join our team. The successful candidate will provide administrative support to our US Immigration Teams high-volume operations, ensuring timely and accurate processing of immigration filings, troubleshooting printing issues, tracking case status, conducting data audits, and supporting other project and task needs.

Key Responsibilities
• Process high-volume paper filings, including collating, copying, distributing for signature, scanning, and mailing hardcopy US Immigration filings in a timely manner.
• Troubleshoot high-volume printing issues.
• Triage and escalate urgent US Immigration cases efficiently to appropriate teams.
• Track, update, and confirm case status within case management software tool in real time.
• Run and analyze case status reports within case management tool.
• Conduct data audits and work with stakeholders to ensure data integrity.
• Provide support on other projects and tasks as directed.

Requirements
• Bachelor's degree required in any field.
• 1 year of experience in administrative support or related roles.
• Proficient in Microsoft Office tools, including Outlook, Excel, Word, Teams, and OneNote.
• Experience building out documentation processes using OneNote.
• Experience in high-volume operations working with cross-functional teams.

Preferred Qualifications
• High GPA.
• Strong attention to detail, organizational, critical thinking, and time management skills.
• Strong written and verbal communication skills.
• Ability to navigate complex and ambiguous situations.
• Ability to lift up to 20 lbs.

About IFG - International Financial Group
We are a technology company that supports the immigration journeys of our visa-dependent employees. We are committed to diversity and inclusion and have a non-discrimination policy. We provide accessibility and accommodation for applicants with disabilities.