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Vendor Support
2 months ago
Job Summary:
The Retail Business Services is seeking a skilled Vendor Support & Relationship Management Specialist to join its team. As a critical member of the Vendor Management Organization (VMO), this role will play a key part in supporting the vendor management team in ensuring efficient and effective vendor management practices.
Key Responsibilities:
- Act as a primary point of contact for vendors, researching and resolving all inquiries and concerns
- Facilitate communication between internal teams and vendors to ensure smooth collaboration
- Regularly assess vendor performance and provide feedback to both vendors and internal stakeholders
- Assist in negotiations and contract renewals with vendors to achieve favorable terms and conditions
- Monitor vendor compliance with established policies, regulations, and service level agreements (SLAs)
- Assist in conducting vendor audits and risk assessments to identify potential areas for improvement
- Gather and analyze vendor performance data, prepare reports for management and relevant teams
- Track key performance indicators (KPIs) to evaluate the effectiveness of vendor management initiatives
- Analyze data insights to identify areas of improvement and recommend appropriate action plans
- Contribute to the continuous improvement of vendor management processes and workflows
- Identify opportunities to enhance efficiency, cost-effectiveness, and overall vendor performance
- Work closely with various internal departments such as Category, Supply Chain, Legal, and Finance to align vendor management strategies with broader organizational goals
Qualifications:
- Bachelor's degree in business administration, accounting, supply chain management, or related field
- 3-5 years of previous experience in vendor management, procurement, or a similar role
- Understanding of End to End (E2E) Procure to Pay (P2P) ecosystem with the ability to apply principles and standards
- Extensive knowledge of vendor management strategies and grocery industry P2P practices
- Strong analytical and problem-solving skills with ability to make recommendations based on interpretation of quantitative analysis
- Strong Excel skills with the ability to work with Macros and Databases
- Strong interpersonal and relationship management skills for building, fostering, and maintaining positive and strong professional relationships with vendors and internal business partners
- Excellent customer service skills to optimize ADUSA business reputation
- Detail-oriented and well-organized, capable of managing multiple tasks and priorities simultaneously
- Proficiency in using various software tools, including MS Office suite and vendor management platforms
- Strong oral and written communication and presentation skills with keen ability to influence others toward a common goal
- Ability to adapt to changing business needs and work well in a team-oriented environment
- Extensive problem-solving capabilities with an end-to-end process mindset
- Ability to work in a fast-paced environment and handle multiple priorities with aggressive deadlines
Preferred Qualifications:
- Accounting knowledge (Accounts Payable/Receivable, etc.)
- Experience in grocery retail/category management
- Familiarity with both DA (Delhaize) and AUSA (Ahold) existing systems and processes