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Vendor Support

2 months ago


Carlisle, Pennsylvania, United States Retail Business Services Full time

Job Summary:

The Retail Business Services is seeking a skilled Vendor Support & Relationship Management Specialist to join its team. As a critical member of the Vendor Management Organization (VMO), this role will play a key part in supporting the vendor management team in ensuring efficient and effective vendor management practices.

Key Responsibilities:

  • Act as a primary point of contact for vendors, researching and resolving all inquiries and concerns
  • Facilitate communication between internal teams and vendors to ensure smooth collaboration
  • Regularly assess vendor performance and provide feedback to both vendors and internal stakeholders
  • Assist in negotiations and contract renewals with vendors to achieve favorable terms and conditions
  • Monitor vendor compliance with established policies, regulations, and service level agreements (SLAs)
  • Assist in conducting vendor audits and risk assessments to identify potential areas for improvement
  • Gather and analyze vendor performance data, prepare reports for management and relevant teams
  • Track key performance indicators (KPIs) to evaluate the effectiveness of vendor management initiatives
  • Analyze data insights to identify areas of improvement and recommend appropriate action plans
  • Contribute to the continuous improvement of vendor management processes and workflows
  • Identify opportunities to enhance efficiency, cost-effectiveness, and overall vendor performance
  • Work closely with various internal departments such as Category, Supply Chain, Legal, and Finance to align vendor management strategies with broader organizational goals

Qualifications:

  • Bachelor's degree in business administration, accounting, supply chain management, or related field
  • 3-5 years of previous experience in vendor management, procurement, or a similar role
  • Understanding of End to End (E2E) Procure to Pay (P2P) ecosystem with the ability to apply principles and standards
  • Extensive knowledge of vendor management strategies and grocery industry P2P practices
  • Strong analytical and problem-solving skills with ability to make recommendations based on interpretation of quantitative analysis
  • Strong Excel skills with the ability to work with Macros and Databases
  • Strong interpersonal and relationship management skills for building, fostering, and maintaining positive and strong professional relationships with vendors and internal business partners
  • Excellent customer service skills to optimize ADUSA business reputation
  • Detail-oriented and well-organized, capable of managing multiple tasks and priorities simultaneously
  • Proficiency in using various software tools, including MS Office suite and vendor management platforms
  • Strong oral and written communication and presentation skills with keen ability to influence others toward a common goal
  • Ability to adapt to changing business needs and work well in a team-oriented environment
  • Extensive problem-solving capabilities with an end-to-end process mindset
  • Ability to work in a fast-paced environment and handle multiple priorities with aggressive deadlines

Preferred Qualifications:

  • Accounting knowledge (Accounts Payable/Receivable, etc.)
  • Experience in grocery retail/category management
  • Familiarity with both DA (Delhaize) and AUSA (Ahold) existing systems and processes