Senior Manager Vendor Data Management

2 months ago

Carlisle, United States Retail Business Services Full time

Job Summary:

The Senior Manager Vendor Data Management will oversee the Vendor Master Data Management (VMDM) support team within Retail Business Services, developing and maintaining positive and productive relationships with internal stakeholders and external vendor partners. This position requires in-depth knowledge of processes, services, and systems related to vendor master data and manages team performance and workflow.

Key Responsibilities:

  • Lead the implementation of changes across people/process that enable optimized performance and service delivery for the VMDM functions within Retail Business Services.
  • Proactively engage teams across the entire Procure-to-Pay ecosystem to ensure vendor and item set-up and maintenance related activities are effectively handled with proper controls.
  • Maintain strict controls over vendor information and support all necessary system integrations.
  • Partner with IT and Commercial Systems & Analytics to test and implement appropriate enhancements to ensure continuous improvements with all vendor and item data management tools and systems.
  • Monitor performance metrics and key performance indicators (KPIs) to evaluate vendor data accuracy and completeness, address any areas of concerns, and promptly escalate critical issues to senior management.
  • Continuously drive opportunities to optimize vendor and item set-up and vendor data management processes without compromising quality or service levels.
  • Partner with Retail Business Services Communications and Commercial Systems & Analytics to drive stakeholder communication and training activities related to the importance of accurate, timely, and complete vendor master data. Ensure the timely escalation of vendor data control issues.
  • Lead, motivate, and develop staff maximizing their individual contribution, professional growth, and their ability to function effectively. Mentor, coach, and cross-train team members stretching them beyond their comfort zone, to provide advancement and exposure for team members.
  • Responsible for the effective intake, analysis, and resolution for all item and vendor (direct and indirect) set-up and maintenance activities across all Retail Business Services, process standardization and simplification, and transformation of area of responsibility.
  • Works across all levels of vendor contacts and company personnel as appropriate to resolve outstanding item and vendor set-up and maintenance issues/concerns. Interactions are internal and external to the company at all levels and pertain to project/functional activities. Independently gains cooperation and commitment through personal persuasiveness. Interactions may be on behalf of project/functional team members. Oversees the overall delivery of project, functional, and company objectives.
  • Promotes an effective team environment through the effective use of mentoring, coaching, and development skills. Plans and assigns work within the context of a project/function. Leads by example, demonstrating leadership attributes, depth/breadth of knowledge, and experience allows for a wide range of project/functional guidance.
  • Makes multiple decisions relative to overall department responsibilities constrained only by the direction and objectives of Retail Business Services and SLAs (Service Level Agreements). Receives consultative direction from business leaders.
  • Assessment of the problem involves analysis of multiple complex problems at the project, functional, or business unit level. Unique, creative, and innovative solutions are consistently required. Applies expertise and core competencies gathered from major projects, functions, or business units to identify root cause(s) and solve problems.
  • Provide guidance and support to specified process areas and partner with relevant support teams to execute automation and IT enabling projects and evolution.
  • Additional job duties may be assigned as needed to meet the needs of the business and support our values.

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