Healthcare Operations Manager
4 weeks ago
At HealthCHEC, we are seeking a highly skilled Healthcare Operations Manager to oversee and optimize daily operations within clinical pods. This individual will be responsible for implementing and maintaining the infrastructure that supports daily POD operations, aligning with our strategic initiatives, vision, and goals. The successful candidate will have experience with mobile care delivery operations and managed care, as well as strong leadership and management skills.
Key Responsibilities:- POD Process Implementation and Infrastructure Maintenance: Implement and maintain the infrastructure that supports daily POD operations, aligning with our strategic initiatives, vision, and goals.
- Healthcare Initiatives and Program Management: Design, implement, and manage new healthcare initiatives and programs to enhance the capabilities of the integrated care delivery program within PODs.
- Performance Monitoring and Analysis: Monitor and analyze POD performance metrics, including ADK, visits per day, open notes, notifications, documentation, and RAF scoring.
- Communication and Collaboration: Conduct regular touchpoints with the APC manager and Medical Director to review POD performance metrics, identify coaching or performance management opportunities, address operational issues, and ensure alignment with clinical goals.
- Patient Engagement and Quality Care Delivery: Perform in-person rounding at POD communities, collaborating with the APC manager to engage with APCs, address concerns, and ensure quality care delivery.
- Team and Vendor Management: Recruit, on-board, manage, and coach the team supporting clinicians. Communicate expectations clearly, monitor job performance, motivate, and develop opportunities for career growth.
- Operational Efficiency and Compliance: Develop, update, and audit POD operations workflows to optimize efficiency, improve quality, and ensure compliance with regulatory standards.
We offer a competitive salary range of $106,200.00 to $169,900.00 annually, as well as an annual employee bonus program, robust wellness program, generous paid-time-off (PTO), and excellent 401(k) Retirement Saving Plan with employer match.
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