Seasonal Operations Manager

1 week ago


Long Beach, California, United States Thirteenth Floor Entertainment Group Full time
Job Title: Seasonal Operations Manager

Thirteenth Floor Entertainment Group is seeking a highly skilled and experienced Seasonal Operations Manager to oversee the daily operations of our maze attractions at Dark Harbor.

Key Responsibilities:
  • Manage and oversee maze operations to ensure efficient and safe guest experiences.
  • Supervise queue line management to optimize guest flow and reduce wait times.
  • Lead, schedule, and train event staff to ensure seamless execution of events.
  • Monitor guest satisfaction and resolve issues or complaints as they arise.
  • Ensure compliance with safety guidelines and emergency protocols.
  • Report on daily operations and performance metrics to upper management.
Qualifications:
  • Proven experience in event or operations management, preferably in themed entertainment or haunt events.
  • Strong leadership, organizational, and problem-solving skills.
  • Ability to work in a fast-paced, high-pressure environment.
  • Excellent communication and interpersonal skills.
  • Availability to work evenings, weekends, and holidays during the haunt season.
Perks:
  • 20% off discount in the gift shop.
  • Free, unlimited admission to all Thirteenth Floor Entertainment Group events on select nights throughout the Halloween season.
  • 2 comp tickets to share with family and friends.

Thirteenth Floor Entertainment Group is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, gender identity, gender expression, arrest record or any other characteristic protected by applicable federal, state, or local laws.


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