Patient Service Liaison

2 days ago


Ogden, Utah, United States Intermountain Healthcare Full time
Job Summary

We are seeking a highly skilled Patient Service Representative to join our team at Intermountain Health McKay-Dee Hospital in Ogden, Utah. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and ensuring a seamless experience for our patients.

Key Responsibilities
  • Greet and check-in patients in a professional manner, assessing their needs and ensuring they are met.
  • Update and verify patient demographics, insurance, and contact information, and assist patients in completing necessary forms.
  • Scan necessary paperwork and educate patients on financial assistance.
  • Direct patients on next steps and inform them about delays and wait times.
  • Promptly schedule appointments using provider templates and scheduling guidelines.
  • Proactively request payments from patients on current and past medical services.
  • Receive and process payments following appropriate procedures.
  • Support administrative functions of the clinic, addressing patient concerns and performing paperwork.
  • Coordinate with other care teams and employees to provide a seamless experience for patients.
Requirements
  • 6 months of customer service experience involving interactions with customers.
  • Demonstrated basic computer skills involving word processing and data entry.
  • Professional manner and strong interpersonal and communication skills.
Preferred Qualifications
  • 1 year of customer service experience, especially in a hospital or medical office.
  • Problem-solving ability, analytical skills, self-motivated, and able to work well in a clinic environment.
  • Excellent verbal and written communication skills.
Work Environment

This position is located at Intermountain Health McKay-Dee Hospital in Ogden, Utah, and requires the ability to interact with others, operate computers and office equipment, and remain sitting or standing for long periods of time.

Benefits

We offer a comprehensive benefits package that covers a wide range of programs to foster a sustainable culture of wellness. Learn more about our benefits packages and commitment to diversity, equity, and inclusion.



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