Patient Service Representative PRN
16 hours ago
We are seeking a highly skilled and customer-focused Patient Service Representative PRN to join our team at McKay-Dee Surgical Center. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and support to ensure a seamless experience for our patients.
Key Responsibilities- Greet and check-in patients in a professional manner, assessing their needs and ensuring their expectations are exceeded.
- Efficiently update and verify patient demographics, insurance, and contact information, and assist patients in completing necessary forms to meet regulatory and billing needs.
- Scan necessary paperwork and educate patients on financial assistance.
- Thoughtfully direct patients on next steps and inform them about delays and wait times.
- Promptly schedule appointments utilizing provider templates and scheduling guidelines.
- Proactively request payments from patients on current and past medical services.
- Support administrative functions of the clinic, including working reports, addressing patient concerns, and performing paperwork.
- Coordinate with other care teams and employees to provide a seamless experience for patients.
- 6 months of customer service experience involving interactions with customers.
- Demonstrated basic computer skills involving word processing and data entry.
- Professional manner and strong interpersonal and communication skills.
- 1 year of customer service experience, especially in a hospital or medical office.
- Problem-solving ability, analytical skills, self-motivated, and able to work well in a clinic environment.
- Excellent verbal and written communication skills.
- Interact with others requiring the employee to communicate information.
- Operate computers and other office equipment requiring the ability to move fingers and hands.
- See and read computer monitors and documents.
- Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.
Ogden, UT
McKay-Dee Surgical Center
Intermountain Healthcare is an equal opportunity employer.
Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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