Faculty Group Practice Secretary I-Intake Scheduler ObsGyn

4 weeks ago

Burbank, California, United States NYU Langone Full time
Job Summary

We are seeking a highly organized and detail-oriented Faculty Group Practice Secretary I-Intake Scheduler ObsGyn to join our team at NYU Langone Health. In this role, you will be responsible for performing a variety of front-end administrative tasks to support practice operations, including greeting patients, answering calls, scheduling patient appointments, and other administrative duties as needed.

Key Responsibilities
  • Greet patients professionally both in person and on the phone.
  • Answer patient questions and/or properly refer questions and issues to the appropriate contact.
  • Optimize provider schedules and patient access by establishing and maintaining efficient scheduling templates.
  • Promote a positive patient experience throughout all patient interactions in person or by phone or other media.
  • Ensure availability of treatment information by retrieving and updating patient records.
  • Verify insurance information and obtain information needed to schedule and bill for services.
  • Maintain office inventory and equipment by anticipating supply needs and expediting supply orders.
  • Perform other duties as needed.
Administrative Responsibilities
  • Responsible for greeting patients and performing intake functions including registration, forms collection, updating information, and co-payment collection.
  • Monitor Department Appointment Report (DAR) for checkmate "kick-outs", appointment notes, insurance flags, and/or patients who need further assistance.
  • Gather all patient demographic related data and materials from patients and/or their representatives.
  • Obtain insurance information (ID card, member/group #s, etc.), verify insurance eligibility electronically and collect insurance referral if applicable.
  • Advise and/or collect patient and financial related documents and policies for patient visits including HIPAA, NOPP, MSPQ, ABN, Non-Participating, etc.
  • Enroll patients above the age of 5 to Patient Secure by obtaining the palm scan and a photo.
  • Promote the utilization of Check Mate kiosks. Greet and assist patient in using the checkmate kiosk when needed.
  • Scan all necessary documents into Epic.
  • Monitor waiting areas to identify and communicate wait times.
  • Perform check-out functions including providing after visit summary information, scheduling follow-up visits, procedures and referrals, and collecting any time-of-service payments as needed.
  • Answer phone calls and requests in a professional and patient friendly manner.
  • Schedule routine appointments and follow ups for visits.
  • Answer patient questions to ensure understanding and patient satisfaction.
  • Address patients and callers in pleasant and a professional manner while screening and/or handling calls.
  • Release medical records in accordance with HIPAA and FGP ROI guidelines.
  • Maintain patient privacy as it relates to HIPAA standards.
Requirements
  • High School Diploma required.
  • Excellent organizational, interpersonal and verbal and written communications skills and strong customer service orientation required.
  • Basic knowledge of word processing, spreadsheet, database and Internet applications required.
  • Light, accurate keyboarding skills required.
  • Ability to complete multiple tasks efficiently and thrive in a team work environment which pursues a positive patient care experience.

NYU Grossman School of Medicine is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment.

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