Clinical Operations Assistant

1 week ago


Kutztown, Pennsylvania, United States ST. LUKE'S UNIVERSITY HEALTH NETWORK Full time

Job Summary:

The Patient Concierge is a vital member of our healthcare team, responsible for delivering exceptional patient experiences and driving a patient-centric culture. This role requires a passionate and compassionate individual who can engage patients in a polite, prompt, and empathetic manner.

Key Responsibilities:

  • Provide administrative and patient support services, including check-in, patient consent, check-out, pre-registration, and real-time eligibility verification.
  • Deliver waiting room concierge services and provide hands-on support to patients utilizing the kiosk check-in process.
  • Facilitate practice opening and closing procedures, maintain practice cleanliness, process incoming mail and deliveries, and manage cash and reconcile transactions.
  • Support other practice-based team members by addressing in-basket clerical pool messages and partnering with Access Center Patient Engagement Partners to address time-sensitive scheduling requests.
  • Promptly facilitate connection from Access Center Clinical Triage Specialists to practice-based care team members for time-sensitive clinical inquiries.
  • Maintain a solution-oriented mindset to effectively anticipate and address patient needs by partnering with other organizational team members and departments.

Requirements:

  • High School graduate or equivalent required.
  • Preference given to graduates of administrative training programs.
  • Minimum one year practice-based experience or in a similar healthcare setting preferred.
  • Customer Service experience preferred.

Physical and Sensory Requirements:

This role requires sitting, standing, and walking for extended periods, as well as continual use of fingers for patient care, writing, and computer entry. Regularly requires ability to stoop, bend, and reach above shoulder level. Requires ability to hear normal conversation and good general, near, and peripheral vision.



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