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Lounge Operations Manager
2 months ago
Are you passionate about leading teams and delivering outstanding service? We are seeking a committed Lounge Operations Manager to support our Lounge Manager in overseeing the daily functions and administration of our restaurant. This role includes supervising and training staff, ensuring exceptional guest experiences, and assisting with event operations as necessary.
Key Responsibilities:
General Management:
- Responsible for the opening and closing of the facility according to established protocols.
- Ensure all departmental opening and closing tasks are executed accurately and promptly.
- Assist in managing banquet functions as required.
- Collaborate closely with the Kitchen Manager to ensure a seamless guest experience.
- Work alongside the Bottle Shop Manager to enhance guest interactions, whether they have reservations or not.
- Oversee the front-of-house team, including Tasting Hosts, Food & Drink Runners, Bartenders, and Hostesses.
- Manage inventory orders for the Lounge, including beverages, supplies, and equipment.
- Maintain accurate inventory records.
- Partner with the HR department for recruitment and staff management.
- Supervise, schedule, and train team members effectively.
- Review and approve requests for time off.
- Balance daily cash drawers and manage POS transactions.
- Resolve any front-of-house and back-of-house conflicts.
- Participate in team meetings as needed.
- Address employee concerns in a professional manner.
- Train staff to deliver exceptional customer service.
- Implement and evaluate team training programs regularly.
- Provide weekly work schedules to team members in a timely manner.
- Assist in recruitment efforts, reviewing applications and conducting orientations.
- Conduct interviews with a clear outline of job responsibilities.
- Identify training needs and offer ongoing development opportunities.
- Educate team members about Folino Estate Winery, our wines, and how to create memorable guest experiences.
- Train staff on effective selling techniques to boost wine sales and encourage repeat visits.
- Instruct team members on promoting our wine club memberships.
- Deliver superior customer service to guests while providing strong leadership to staff, focusing on enhancing the guest experience.
- Ensure cleanliness and maintenance are upheld daily across all departments.
- Manage customer seating during peak hours efficiently.
- Address guest complaints following established guidelines, offering solutions and ensuring follow-up to prevent future issues.
- Guarantee that guests depart with a positive impression.
- Enforce health and safety protocols and sanitation standards in public areas.
- Support team members during busy periods (e.g., expediting food, serving water, clearing tables, polishing silverware, seating guests).
- 1 to 3 years of experience as an assistant manager in a full-service restaurant.
- Demonstrated leadership capabilities.
- Exceptional customer service skills.
- Proven track record of success in previous roles.
- Strong communication abilities.
- Dependable, reliable, and self-motivated.
- Proficient in computer applications.
- RAMP or TIP certification is required.
- Competitive salary package.
- Medical insurance options available.
- Paid holidays and vacation time.
- Employee dining program.
- Clear opportunities for growth and career advancement.