Customer-Focused Software Engineer

2 weeks ago


New York, New York, United States Unreal Gigs Full time
Job Overview

Position Summary

As our clientele continues to grow and our product suite expands to include SDKs and comprehensive documentation, we are in search of a dedicated software engineer with a strong customer orientation to enhance our team at Unreal Gigs. In this capacity, you will be instrumental in managing customer inquiries, feedback, and support tickets, while cultivating robust relationships with developers across diverse organizations.

Key Responsibilities

  1. Direct Customer Engagement: You will serve as the main liaison for Unreal Gigs, engaging with a range of clients from technical leaders to software developers. Establishing strong connections within the SaaS startup ecosystem will be a vital component of your responsibilities.
  2. Product Improvement Initiatives: You will work across various codebases to promptly resolve bugs and introduce new features that cater to our customers' needs. Your efforts will directly enhance user satisfaction, whether it's troubleshooting our TypeScript SDK generator or refining the user interface of our documentation.
  3. Influencing Product Strategy: By leveraging insights gained from customer interactions, you will play a key role in shaping our product roadmap. Identifying improvement opportunities and proposing innovative solutions will be essential to your success.
  4. Team Development Contribution: Collaborating closely with senior leadership and fellow team members, you will be vital in expanding our engineering capabilities. Your expertise will be crucial in attracting and onboarding skilled engineers.

Qualifications

What You Bring to the Table

  • Minimum of 3 years of experience in software engineering
  • A strong desire to learn about both the technical and business dimensions of a startup environment
  • Exceptional written and verbal communication abilities
  • Proficiency in TypeScript and familiarity with OpenAPI/Swagger
  • Willingness to work with multiple programming languages, including TypeScript, Python, and Rust
  • Strong analytical skills and the capability to tackle technical challenges during customer interactions
  • (Preferred) Experience with APIs and SDKs

Technology Stack

  • Frontend: NextJS + Vercel
  • API: Fern
  • Microservices: Express (NodeJs), FastAPI (Python)
  • Database: Postgres + Prisma ORM
  • Cloud Infrastructure: AWS CDK
  • Monitoring: DataDog

Employee Benefits

  • Competitive salary and equity options
  • Comprehensive health benefits package including medical, dental, and vision insurance
  • Flexible work schedule and remote work opportunities
  • Opportunities for professional development and career growth
  • Collaborative and inclusive work environment
  • Regular team outings and social events
  • Company-sponsored wellness programs and initiatives


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