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Concierge Ambassador

2 months ago

Wildwood Florida, United States American House Senior Living Communities Full time

Job Summary:

We are seeking a dedicated and friendly Concierge to join our team at American House Senior Living Communities. As a Concierge, you will be the welcoming face of our community, ensuring the highest quality of customer service for our residents.

Key Responsibilities:

  • First Impressions Matter: Greet guests and residents with a smile, making them feel right at home.
  • Master of Multitasking: Answer multiline phone calls, screen calls, and direct them to the right place.
  • Problem Solver: Address resident concerns promptly and professionally.
  • Behind-the-Scenes Support: Provide administrative and clerical assistance.
  • Appointment Guru: Schedule appointments efficiently.
  • Mail Maven: Receive and sort mail and deliveries.
  • Tech-Savvy: Proficient in word processing, spreadsheets, and email.
  • Safety First: Be prepared to carry out emergency procedures when needed.
  • Sales Savvy: Familiar with the BILD sales system.
  • Weekend Wizard: Oversee weekend activities to keep our residents engaged.
  • Eyes on the Details: Note any areas or articles in need of repair and report them to the Assistant Director.

Qualifications:

  • Excellent Communication Skills: Ability to effectively communicate with residents, staff, and vendors.
  • Customer Service-Oriented: Passion for providing exceptional service and ensuring resident satisfaction.
  • Proficient in Basic Office Software: Ability to navigate and utilize office software with ease.
  • Ability to Handle Emergency Situations: Calm and composed in high-pressure situations.
  • Prior Experience: Previous experience in a similar role preferred, but not required.

Why Work with Us:

  • Make a Difference: Contribute to the well-being and happiness of our residents.
  • Collaborative Environment: Work with a supportive and friendly staff.
  • Flexible Schedule: Enjoy a part-time schedule with flexibility.
  • Values-Driven Organization: Be part of a company that values teamwork, compassion, and excellence.