ServiceMaster Restoration By Quality First Operations Director

3 days ago


Peoria, Arizona, United States ServiceMaster All Care Restoration 6840 Full time
Key Responsibilities:
  • Production, Procurement, and Planning: Responsible for daily operations, ensuring timely and compliant management of work order processes, business information, and licensing management.
  • Strategic Development: Participates in the development of operational and business strategies, supporting the CEO's vision and process ideals.
  • Compliance and Field Evaluations: Conducts onsite field evaluations for compliance with licensing, vehicle, regulatory, EHS, Safety, DOT, quality, and company policies.
  • Customer Commitments: Coordinates with sales management to deliver commitments to customers, potentially involved in the sales process on selected accounts.
  • Team Support: Provides direct support to office personnel, technicians, and sales associates regarding customer escalations, technical questions, and standard operating procedures.
  • Metric Review: Oversees and reviews daily operational and compliance metrics, escalating issues directly to ownership.
  • Staff Supervision: Supervises production staff members, estimators, and claims coordinators.
  • Vendor Management: Influences selection of vendors and manages ongoing vendor relationships.
  • Expense Approval: Approves expenses and purchases of direct reports.


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