Onsite Operations Manager

4 weeks ago


Springfield, Illinois, United States Indeed Flex Full time
Revolutionize the Industry with Indeed Flex

We are Indeed Flex, a pioneering company that's changing the face of employment. Our mission is to provide job seekers with control, ownership, and choice, allowing them to find working patterns and scenarios that suit their lifestyles.

Main Purpose

As an Onsite Supervisor, you'll work closely with our clients to ensure seamless service delivery. You'll be responsible for overseeing daily operations, managing a team of Flexers, and providing exceptional customer service.

Responsibilities
  • Build and maintain strong relationships with clients and Flexers
  • Provide and analyze reports on bookings and activities
  • Facilitate new hire recruitment, orientations, and pre-training
  • Manage daily timekeeping and reconciliation of time
  • Perform quality control functions, such as tracking attendance and productivity
  • Maintain compliance with operations, systems, and employee record requirements
  • Enter and maintain accurate account and Flexer information
  • Support safety requirements and participate in customer safety programs
  • Communicate regularly on account status to the leadership team
Qualifications and Skills
  • Strong understanding of technology and ability to drive tech-enabled solutions
  • Exceptional customer service and technical support skills
  • Ability to manage workload, set priorities, and resolve issues with minimal supervision
  • Working knowledge of Windows and Mac operating systems
  • Exceptional written and verbal communication skills
  • Passionate about technology enablement and delivering exceptional user experiences
Benefits
  • $48,000 - $62,000 base salary
  • Performance-based bonus/commission
  • Medical, Dental, Vision, and 401K benefits
  • Access to all Company & Employee Benefits
  • 25 days PTO (prorated) + Birthday Day Off
  • 8 Public Holidays
  • Duvet days
  • Laptop
  • Volunteer days
  • STIPs (Short Term Incentive Plan)
  • Regular team-building events
What We're Looking For

We're seeking a collaborative and proactive individual who is passionate about delivering exceptional customer experiences. If you're a great communicator, data-driven, and always willing to learn, you'll fit right in at Indeed Flex.

We're committed to building a diverse and inclusive environment where everyone feels welcome. We're an equal opportunity employer and welcome applications from all qualified candidates.



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