Operations Manager
4 weeks ago
The Operations Lead is responsible for overseeing the daily operations of the Patient Concierge, PAS, and Call Center teams. This includes training, support, and development of team members, as well as monitoring and tracking front-end operations and revenue cycle department workflow.
The ideal candidate will have previous leadership experience and a strong understanding of customer service principles. They will be responsible for evaluating and prioritizing work, recommending adjustments to the manager to improve patient experience, and serving as a role model for the team.
Key Responsibilities:
- Train and develop team members
- Monitor and track front-end operations and revenue cycle department workflow
- Evaluate and prioritize work
- Recommend adjustments to the manager to improve patient experience
- Serve as a role model for the team
Requirements:
- Previous leadership experience
- Strong understanding of customer service principles
- Ability to work under pressure with accuracy
- Excellent attendance and communication skills
Working Environment:
The Operations Lead will work in a medical office environment, requiring computer-based office work and leader rounding. They may be required to work at multiple sites/locations and must have their own transportation.
PHI/Privacy Level:
HIPAA1
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