Airport Operations Manager

4 weeks ago


Springfield, Illinois, United States Hertz Full time

Job Summary

The Airport Operations Manager is responsible for directing the process and activities of frontline employees, including CSAs, CXAs, Flex Reps, VSAs, and other non-exempt employees. This role assists the Senior Operations Manager in overseeing a brand or department of an airport location to ensure maximum performance through superior operational leadership, strong communication, and maximum efficiency.

Key Responsibilities

  • Responsible for daily operations, fleet availability, and revenue generation for assigned function
  • Leads and supports processes to meet and exceed customer expectations
  • Resolves customer issues, ensuring a positive customer experience
  • Pro-actively drives the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization
  • Champions productivity improvements via employee involvement and accountability
  • Engages in effective communication plans focused on building employee engagement
  • Conducts performance evaluations that are timely and constructive
  • Manages the airport and assigned locations/geographic areas when the General Manager is not present
  • Participates in the recruiting process, as required
  • Provides management with various updates and indicators as requested

Requirements
  • High School Diploma required
  • Bachelor's Degree preferred
  • 1-3 Years prior experience of customer service or operations, according to specific job duties
  • Experience in car rental, hospitality, or tourism a plus
  • Results orientation
  • Ability to direct and motivate teams
  • Ability to work effectively with Senior leaders
  • Knowledge: Customer service resolution practices, Excellent communication techniques, People management and leadership capability, Sales Management/Coaching ability, Operations Management
  • Skills: Highly organized, Ability to solve problems independently, Working knowledge of Microsoft office suite, Time Management skills, Customer service aptitude, Ability to address and resolve customer service issues, Excellent oral and written communication skills

About Us
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia, and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. US EEO STATEMENT At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills, and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran

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