Telephone Support Specialist

3 days ago


Wichita, Kansas, United States Mass Markets Full time
Customer Support Position

We are seeking a highly skilled Telephone Support Specialist to join our Mass Markets team. In this role, you will be responsible for delivering top-notch customer service and resolving customer inquiries efficiently.

Primary Duties:
  • Respond to customer inquiries in a prompt and professional manner.
  • Analyze customer concerns and provide solutions or escalate to supervisors as needed.
  • Communicate effectively with colleagues to resolve complex customer issues.
  • Update customer records and maintain accurate documentation.
  • Participate in ongoing training and quality assurance initiatives.

Compensation: The estimated annual salary for this position is between $50,000 and $70,000, based on location and experience. Our benefits package includes health insurance, retirement plan, paid time off, and opportunities for professional growth and development.



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