Customer Service Representative
5 days ago
**About Mass Markets**
We are a leading provider of customer service solutions, dedicated to delivering exceptional experiences to our clients.
**Job Summary**
We are seeking a highly motivated and organized Customer Service Representative to join our team in telephone operations. This is an excellent opportunity for individuals who enjoy working with people and providing top-notch support.
**Key Responsibilities**
- Handle inbound and outbound contacts in a professional and courteous manner, ensuring timely resolution of customer issues.
- Ensure first call resolution through effective problem-solving and communication skills.
- Research systems to find missing information as applicable, utilizing critical thinking to resolve complex problems.
- Coordinate with other departments to resolve issues when needed, fostering strong teamwork and collaboration.
- Accurately document and process customer claims in appropriate systems, maintaining high levels of data integrity.
- Lead fact-finding discussions to determine the best options for the customer, using active listening and empathy to understand their needs.
**What We Offer**
- Competitive salary range: $40,000 - $60,000 per year, depending on experience.
- Opportunities for growth and professional development in a dynamic and supportive environment.
- Collaborative team culture that values open communication, respect, and inclusivity.
- Comprehensive benefits package, including medical, dental, and vision coverage.
**Requirements**
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups.
- Strong problem-solving and analytical skills, with attention to detail and organizational abilities.
- Ability to multitask, prioritize tasks, and manage time effectively in a fast-paced environment.
**Why Join Us?**
Mass Markets is a leader in the customer service industry, committed to delivering exceptional experiences to our clients. As a member of our team, you will have opportunities to grow and develop your career, while making a meaningful impact on the lives of our customers.
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