Bank Teller

5 days ago

Indianapolis, Indiana, United States Park National Full time
Job Summary

We are seeking a highly skilled and customer-focused Bank Teller to join our team at the Marion office. As a Bank Teller, you will be responsible for providing exceptional customer service, processing transactions, and maintaining a professional atmosphere within the branch.

Responsibilities

Serve customers, prospective customers, and bank associates promptly and professionally, adhering to Park Promises and Serving More standards.
Complete transaction processing in a timely and accurate manner, in accordance with bank procedures.
Project the bank's professional reputation through knowledgeable, courteous interactions with customers and prompt resolution of requests, inquiries, or issues.
Refer loan and deposit customers or prospects to subject matter experts.
Complete ongoing product knowledge, digital product knowledge, financial services, and sales-oriented training to sustain a broad base of product, service, and sales knowledge.
Utilize product knowledge to assist customers and suggest products and services to meet their needs.
Protect bank assets by adhering to all processes, policies, and standard operating procedures related to branch and cash security, negotiable instruments, information security, and Federal, State, or Local regulations impacting teller activity and branch operations.
Complete periodic in-branch communication and promotion activities specific to the office, if applicable.
Communicate recommendations for improved work flow and service to customers.
Maintain awareness of and adherence to Bank's compliance requirements and risk management concepts, expectations, policies, and procedures and apply them to daily tasks.
Deliver a consistent, high level of service within our Serving More standards.

Competencies

Interpersonal/Customer Service Skills
Written and Verbal Communication
Ability to understand and follow directions
Adaptable to change
Basic Computer Skills
Organizational Skills/Detail Oriented
Able to Multi-Task or Juggle Priorities
Ability to work as part of a team
Active listening skills with an ability to proactively identify and recommend products and services
Ability to work independently and handle basic customer issues

Physical Requirements

This position must be able to remain in a stationary standing position a minimum of 75% of the time, constantly operate a computer, and be able to be in constant verbal communication with customers and coworkers to discuss and observe account information in order to exchange accurate information.

This position is hourly and part-time, requiring 30+ hours per week on average, with the expected number of Saturday shifts per month being 3.

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