Guest Services Representative
4 weeks ago
Job Summary
We are seeking a highly motivated Guest Services Representative to join our team at the St. Louis Science Center. As a Guest Services Representative, you will be responsible for providing exceptional guest experiences while greeting, making recommendations, and selling tickets.
Key Responsibilities
- Interact with guests in a fun and upbeat manner through greeting, cashiering, reservations, and parking transactions.
- Develop and maintain a thorough knowledge of Science Center operations and procedures.
- Monitor guest behavior and enforce basic safety, security, and emergency procedures.
- Ability to manage large groups of school-age children and communicate with their chaperones.
Requirements
- Outgoing, service-oriented personality.
- Patient, good listening, problem-solving, and speaking skills.
- Ability to respond effectively and expediently to unforeseen circumstances, changes, or emergencies, while dealing with large crowds.
- Ability to perform job duties as part of a team without close supervision.
- Perform cash and credit card transactions in an accurate and efficient manner.
- Must be available to work varied hours, including weekends, evenings, and holidays.
Education/Experience
- HS diploma or GED required. Minimum of one year of college or university highly desired; area of concentration in hospitality industry, science, or education a plus.
- Successful experience handling a variety of customer situations.
- Cash handling, including counting down a register.
- Basic ticketing system knowledge a plus.
Language Skills
Excellent oral, written communication, and interpersonal skills; ability to speak any additional languages a plus.
Physical Demands
- Must be able to stand or sit for prolonged periods of time.
- Standard (with correction) hearing and day/night vision.
- Occasionally required to traverse up to a quarter mile indoors and work for short periods outdoors.
- Must be able to lift up to 30 pounds.
Work Environment
- Busy, and at times very loud public museum setting, with some outside parking booth responsibilities - ability to withstand loud, crowded areas.
- May be called upon for last-minute shifts because of call-offs or short-staffing for scheduled events.
- Must be able to work in a variety of environments, including outside and in all weather conditions.
Salary
$16.80 hourly
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