Customer Experience Manager

2 days ago

Marquette, Michigan, United States Michaels Full time
Job Summary

We are seeking a highly skilled Customer Experience Manager to join our team at Michaels. As a key member of our store operations team, you will be responsible for delivering exceptional customer experiences, leading front-end operations, and driving store recovery standards.

Key Responsibilities
  • Assist the Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.
  • Ensure all front-end policies and procedures are followed, achieve key performance indicators (KPIs), and manage your team to achieve their role KPIs.
  • Plan and lead the execution of class and in-store events in accordance with Company programs.
  • Lead the omnichannel processes, including managing and executing shrink and safety programs.
  • Assist with cash reconciliation and bank deposits, as well as inventory processes, including Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed.
  • Assist with the onboarding of new Team Members and train, observe, and coach the customer experience team to achieve results.
  • Serve as Manager on Duty (MOD) and interact with others in an accepting and respectful manner, remaining positive and respectful, even in difficult situations.
  • Acknowledge customers, help locate products, and provide solutions.
  • Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget.
  • Cross-train in Custom Framing selling and production, and lead the delivery of high-quality custom framing solutions to customers on time.
Preferred Qualifications
  • Retail management experience preferred.
Work Environment
  • Ability to remain standing for long periods of time.
  • Ability to move throughout the store.
  • Regular bending, lifting, carrying, reaching, and stretching.
  • Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
  • Public retail store setting with climate-controlled areas and some outdoor work.
Equal Opportunity Employer

Michaels is an Equal Opportunity Employer committed to the full inclusion of all qualified individuals. We will assure that people with disabilities are provided reasonable accommodations. If a reasonable accommodation is required, please contact Customer Care at MICHAELS.

  • Customer Experience Manager

    2 weeks ago

    Marquette, Michigan, United States Michaels Arts and Crafts Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Experience Manager to join our team at Michaels Arts and Crafts. As a key member of our store leadership team, you will be responsible for delivering exceptional customer experiences, leading front-end operations, and driving sales growth.Key ResponsibilitiesCustomer ExperienceDeliver...

  • Customer Experience Ambassador

    2 weeks ago

    Marquette, Michigan, United States Enterprise Holdings Full time

    About the RoleEnterprise Holdings is seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Representative. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring a seamless rental experience for our customers.Key ResponsibilitiesMeet and Greet Customers:...

  • Customer Experience Associate

    19 hours ago

    Marquette, Michigan, United States Enterprise Holdings Full time

    Customer Experience RepresentativeJoin Enterprise Holdings, a leader in the car rental industry, and take your career to the next level as a Customer Experience Representative. In this exciting role, you will be the face of our company, providing exceptional service to our customers and ensuring a seamless rental experience.Key Responsibilities:Meet and...

  • Customer Experience Associate

    1 week ago

    Marquette, Michigan, United States Enterprise Holdings Full time

    {"title": "Customer Experience Representative", "description": "OverviewAt Enterprise Holdings, we're committed to delivering exceptional customer experiences and driving business growth. As a Customer Experience Representative, you'll play a key role in achieving this goal.Key ResponsibilitiesProvide superior customer service by understanding and...

  • Customer Experience Ambassador

    2 weeks ago

    Marquette, Michigan, United States Enterprise Mobility Inc Full time

    Job SummaryEnterprise Mobility Inc is seeking a highly skilled and customer-focused Customer Experience Representative to join our team. As a key member of our rental team, you will be responsible for providing exceptional customer service, ensuring a seamless rental experience, and promoting our company's products and services.Key ResponsibilitiesMeet and...

  • Customer Experience Representative

    7 days ago

    Marquette, Michigan, United States Enterprise Mobility Inc Full time

    {"title": "Customer Experience Representative", "description": "OverviewAt Enterprise Mobility Inc, we're committed to delivering exceptional customer experiences. As a Customer Experience Representative, you'll play a vital role in ensuring our customers receive top-notch service and support.Key ResponsibilitiesMeet and greet customers in a professional and...

  • Customer Experience Specialist

    2 days ago

    Marquette, Michigan, United States IncredibleBank Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist. As a key member of our branch team, you will be responsible for providing exceptional customer service and ensuring that our customers receive a world-class experience.Key ResponsibilitiesProactively greet customers and...

  • Customer Service Representative

    2 weeks ago

    Marquette, Michigan, United States The Boyd Group Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at The Boyd Group. As a key member of our collision repair team, you will be responsible for delivering exceptional customer experiences and providing administrative support to our repair facility team.Key ResponsibilitiesCustomer Experience:...

  • Service Team Member

    1 week ago

    Marquette, Michigan, United States Michaels Stores Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Service Team Member to join our team at Michaels Stores. As a Service Team Member, you will be responsible for delivering exceptional customer service, ensuring a seamless shopping experience, and maintaining a well-organized store environment.Key ResponsibilitiesCustomer Service: Provide...

  • Customer Service Representative

    6 days ago

    Marquette, Michigan, United States The Boyd Group Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Gerber Collision & Glass. As a key member of our Repair Facility Team, you will be responsible for delivering exceptional customer experiences and providing administrative support to ensure seamless vehicle repair processes.Key...

  • Customer Service Representative

    1 week ago

    Marquette, Michigan, United States The Boyd Group Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Gerber Collision & Glass. As a key member of our Repair Facility Team, you will be responsible for delivering exceptional customer experiences and providing administrative support to ensure seamless vehicle repair processes.Key...

  • Customer Engagement Specialist

    3 weeks ago

    Marquette, Michigan, United States Lowe's Full time

    Key Responsibilities:Note:Individuals in this position may not be accountable for certain tasks outlined below.Self-Checkout Assistance Demonstrates proficiency in monitoring and assisting customers at multiple self-service checkout stations simultaneously. Engages with customers proactively to suggest products and services effectively. Actively greets,...

  • Customer Service Representative

    1 day ago

    Marquette, Michigan, United States The Boyd Group Full time

    About the RoleWe are seeking a highly skilled Customer Service Representative to join our team at Gerber Collision & Glass. As a key member of our Repair Facility Team, you will be responsible for providing exceptional customer experiences and ensuring seamless communication with customers and insurance companies.Key ResponsibilitiesExecute the WOW (Wow...

  • Customer Checkout Specialist

    3 weeks ago

    Marquette, Michigan, United States Lowe's Full time

    Key Responsibilities:Note:Minors in this position may not be responsible for some of the tasks outlined below.Self-Checkout Assistance:Effectively monitors and identifies customers requiring assistance at multiple self-checkout stations simultaneously.Engages with customers to proactively suggest products and services as appropriate.Proactively greets,...

  • Customer Service Representative

    2 days ago

    Marquette, Michigan, United States Michael's Inc Full time

    Job SummaryAs a Team Member at Michaels, you will play a key role in delivering an exceptional customer experience. Your primary responsibilities will include:Key ResponsibilitiesProviding top-notch customer service by assisting customers in finding products and resolving any issues they may have.Ensuring a seamless checkout experience by processing...

  • Customer Service Representative

    1 week ago

    Marquette, Michigan, United States Dairy Farmers of America Full time

    {"Job Title": "Ice Cream Shop Clerk", "Job Description": "Job SummaryWe are seeking a highly motivated and customer-focused Ice Cream Shop Clerk to join our team at Dairy Farmers of America. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and...

  • Customer Service Representative

    2 weeks ago

    Marquette, Michigan, United States Coborn's Full time

    About the RoleCoborn's is seeking a highly motivated and customer-focused Guest Service Representative to join our team. As a Guest Service Representative, you will be responsible for providing exceptional customer service at the Guest Service Counter, offering convenient and specialty products and services not typically found in traditional grocery...

  • Automotive Customer Service Consultant

    3 weeks ago

    Marquette, Michigan, United States Riverside Auto Group Full time

    Position OverviewRiverside Auto Group is on the lookout for a motivated and customer-oriented Automotive Customer Service Consultant to become a vital part of our team. As a prominent automotive dealership catering to the northern Michigan area, we pride ourselves on delivering outstanding service and automotive solutions. With a legacy spanning over 50...

  • Customer Service Representative

    7 days ago

    Marquette, Michigan, United States R1 Full time

    About the RoleWe are seeking a highly skilled and compassionate Customer Service Representative to join our team at R1 RCM Inc. As a key member of our Patient Registration department, you will play a vital role in ensuring the smooth and efficient registration process for our patients.Key ResponsibilitiesCollect and verify patient and insurance information...

  • Retail Sales Associate

    2 weeks ago

    Marquette, Michigan, United States Wild Bill's Tobacco Full time

    **Job Summary**Wild Bill's Tobacco is seeking a highly motivated and customer-focused Retail Sales Associate to join our team. As a key member of our retail store staff, you will be responsible for providing exceptional customer service, promoting our brand, and ensuring a positive shopping experience for our customers.**Responsibilities:**Provide excellent...