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Customer Engagement Specialist

2 months ago

Marquette, Michigan, United States Lowe's Full time

Key Responsibilities:

Note:
Individuals in this position may not be accountable for certain tasks outlined below.
Self-Checkout Assistance

  • Demonstrates proficiency in monitoring and assisting customers at multiple self-service checkout stations simultaneously.
  • Engages with customers proactively to suggest products and services effectively.
  • Actively greets, assists, and interacts with several customers across various registers concurrently.
  • Navigates the checkout area by standing, walking, reaching, bending, lifting, and moving items to ensure the accurate completion of transactions.
  • Expresses gratitude to customers for their patronage and encourages them to return.
Customer Service Excellence

  • Proactively approaches and greets customers to identify and address their needs during checkout.
  • Genuinely thanks each customer for their business and invites them back.
  • Maintains and enhances knowledge of the company's offerings and services.
  • Recommends suitable products, credit options, and protection plans related to the company's merchandise during checkout.
  • Utilizes a cash register, self-service checkout systems, or mobile checkout devices to process sales, returns, and refunds in accordance with company policies.
  • Removes security tags, verifies product details, and packages items for customers.
  • Responds to security alerts.
  • Answers incoming calls and directs inquiries or takes messages as necessary.
  • Requests additional register support to manage high customer traffic.
Inventory Management

  • Ensures merchandise is scanned accurately.
  • Prepares the checkout area throughout the day by confirming the functionality of registers and stocking necessary supplies.
  • Organizes and maintains displays, shelves, and merchandising areas around the checkout zone.
  • Inspects returned items for damage and places them in designated areas.
  • Assists with the customer experience for in-store pickups by selecting and staging merchandise.
  • Accurately enters and submits customer orders, prints order tickets, verifies receipts, processes online orders, and signs off on loading tickets.
Store Safety and Cleanliness

  • Identifies common signs of theft, shoplifting, and other security concerns, promptly reporting them to management or security personnel.
  • Adheres to cleanliness and organization standards to maintain a tidy store environment.
  • Ensures a safe and secure workplace, which may involve conducting daily safety checks, identifying hazards, keeping aisles clear, and securing entry points.
  • Complies with all safety protocols relevant to job responsibilities, including equipment safety measures.
  • Operates store equipment as required based on specific roles and departments.
General Duties

  • Associates in the administrative office create, manage, and update various reports.
  • Associates may process customer payments and applications, send invoices, and resolve credit disputes.
  • Associates may work in different checkout areas of the store.
  • In addition to the above responsibilities, this individual may be assigned other duties as needed.

Minimum Qualifications:

  • Less than 1 year of experience using a computer for data entry and information retrieval.
  • Less than 1 year of experience standing and moving throughout checkout areas for extended periods in a retail environment.
  • Less than 1 year of experience actively monitoring customer transactions in a fast-paced self-checkout area.

Preferred Qualifications:

  • High school diploma or equivalent.
  • Less than 1 year of experience in a fast-paced self-checkout environment.


Lowe's is committed to equal employment opportunities and administers all personnel practices without regard to race, color, religion, sex, gender, age, ancestry, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other category protected by law.


Compensation may vary based on factors such as position, location, education, training, and experience.