Restaurant Operations Supervisor

2 weeks ago


Birmingham, Alabama, United States Schlotzstsky's bakery & Deli Full time

The Restaurant Operations Supervisor plays a crucial role in assisting the Restaurant General Manager to achieve exceptional guest satisfaction by overseeing the daily functions of a single restaurant. This position is pivotal in managing financial oversight, operational efficiency, team development, guest service, and adherence to compliance standards to drive desired outcomes such as increased sales, profitability, and employee retention. The Supervisor assumes full responsibility for restaurant operations in the absence of the Restaurant General Manager. Candidates should be prepared to work extended and/or irregular hours, including additional shifts as necessary for optimal restaurant performance. This role operates under the direct supervision of the Restaurant General Manager and collaborates closely with the restaurant team.

KEY RESPONSIBILITIES
  • Ensure efficient and precise preparation and sale of products for timely delivery within established service speed standards.
  • Inspire and guide team members and Shift Coordinators to surpass guest expectations through prompt and friendly service in a clean environment.
  • Oversee and train team members and Shift Coordinators on operational processes, team roles, and company policies.
  • Adhere to cash control and security protocols while assisting in the implementation of marketing strategies, inventory management, labor oversight, and financial reporting to enhance restaurant performance.
  • Support the Restaurant General Manager in enforcing compliance with regulatory requirements, employment laws, food safety standards, security policies, and operational procedures across shifts.
  • As a member of the management team, participate in recruiting, hiring, training, and retaining effective team talent, making informed decisions or recommendations regarding hiring and promotions.
  • Make decisions or recommendations regarding team member discipline and terminations.
  • Be available to work evenings, weekends, and holidays as needed.
  • Maintain prompt and regular attendance for assigned shifts, meetings, and training sessions.
QUALIFICATIONS
  • Must be at least eighteen (18) years of age.
  • High School Diploma or GED required; some college education preferred.
  • A minimum of 1 year of management experience in the quick service restaurant sector.
  • Proficient in English, demonstrating clarity in speech and strong reading and verbal comprehension skills.
  • Exhibit strong leadership capabilities.
  • Possess a solid understanding of the quick service industry and its core customer base.
  • Ability to identify and resolve routine issues effectively.
  • Develop knowledge and skills in fundamental tasks, practices, and procedures relevant to the role.
  • English language proficiency preferred.
  • Willingness to travel is preferred.


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