Bilingual Customer Service Representative

3 days ago


Cambridge, Massachusetts, United States EF Go Ahead Tours Full time
About the Role

We are seeking a highly skilled and multilingual customer service professional to join our team as a Bilingual Customer Service Specialist. As a key member of our Traveler Support team, you will be responsible for providing exceptional customer service to our travelers, primarily through phone, email, and chat communication.

Key Responsibilities
  • Provide timely and effective support to travelers, addressing their inquiries and concerns in a professional and courteous manner.
  • Utilize your language skills to communicate with Spanish-speaking travelers, ensuring that their needs are met and their experience is enhanced.
  • Work collaboratively with internal teams to resolve issues and provide solutions that meet our travelers' expectations.
  • Stay up-to-date with company policies, procedures, and product information to provide accurate and informed support.
  • Continuously improve processes and procedures to enhance the overall customer experience.
What We Offer

As a valued member of our team, you can expect:

  • A comprehensive training program to ensure your success in the role.
  • Ongoing support and development opportunities to help you grow in your career.
  • A dynamic and inclusive work environment that values diversity and promotes a culture of excellence.
  • A competitive salary and benefits package, including a 401(k) match and comprehensive health insurance.
  • The opportunity to work with a global company that is passionate about education and cultural exchange.
About EF Go Ahead Tours

EF Go Ahead Tours is a leading provider of educational travel programs, offering a wide range of tours and experiences that cater to diverse interests and age groups. Our mission is to inspire a love of learning and cultural understanding through immersive travel experiences.

We are committed to creating a workplace that is inclusive, diverse, and supportive of our employees' growth and development. If you are a motivated and customer-focused individual who is passionate about language and culture, we encourage you to apply for this exciting opportunity.



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