Customer Service Liaison

5 days ago


East Petersburg, Pennsylvania, United States Lancaster Plumbing & Heating Co Inc Full time
{"h1":"Customer Service Representative Job Description"} Job Summary We are seeking a highly skilled Customer Service Representative to join our team at Lancaster Plumbing & Heating Co Inc. As a Customer Service Representative, you will be the primary point of contact for customers, providing exceptional service and support to ensure their satisfaction. Key Responsibilities
  • Provide timely and effective responses to customer inquiries via phone, email, and chat.
  • Assess customer needs and provide solutions to resolve issues in a professional and courteous manner.
  • Communicate with customers through various channels to ensure their needs are met.
  • Process payments and requests in a timely and accurate manner.
  • Maintain accurate records of customer interactions, transactions, and comments.
  • Collaborate with team members and management to ensure seamless customer service.
Requirements
  • Excellent communication, organizational, and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving skills and ability to think critically.
  • Ability to work independently and as part of a team.
  • Basic computer skills and proficiency in software applications.
  • Ability to maintain confidentiality and handle sensitive information.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.
How to Apply If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application, including your resume and a cover letter, to [insert contact information].

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