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Customer Service Representative

2 months ago

East Berlin, Pennsylvania, United States H&R Block Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Client Service Professional/Receptionist at our H&R Block franchise location.

Key Responsibilities:

  • Provide exceptional customer service to clients, answering phone calls and greeting clients in a personalized and friendly manner.
  • Match clients with the best-suited tax professional for their needs, ensuring a seamless and efficient experience.
  • Schedule clients according to their preferences and ensure all client needs are met during service.
  • Maintain a clean and organized office environment, working collaboratively with team members to achieve this goal.
  • Perform other duties as assigned to support the team's success.

Requirements:

  • Experience working in a fast-paced environment, preferably in a customer service role.
  • Previous experience in a customer-facing environment, with a strong focus on providing excellent service.
  • Ability to multitask and prioritize tasks effectively, with strong organizational and time-management skills.
  • Proficiency in using Microsoft Office and other computer software.

About H&R Block:

We believe in the power of people helping people, and our purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We value diversity and inclusion, and we strive to create a connected culture where everyone feels like they belong.