Client Service Representative

3 weeks ago


Wilmington, Delaware, United States Corporation Service Company Full time
Job Description

As a Client Service Partner at Corporation Service Company, you will be responsible for working with clients to take and fulfill orders, as well as managing a portfolio of domain names. This role would suit someone who is internet savvy and seeking a career working with cutting-edge technology and global internet branding.

Key Responsibilities:
  • Building and maintaining client relationships by providing excellent customer service to both internal and external clients
  • Providing service support for accounts, handling service issues, invoicing questions, and research for individual client requests
  • Managing a portfolio of domain names, trademarks, and brand protection business to help protect and secure clients' global internet brands
  • Taking and fulfilling orders, partnering with clients to become their trusted advisors
  • Working with vendors to resolve technical issues and identifying new revenue opportunities/enhancements to product offerings
  • Cooperatively working with global vendors to complete internal and external customer orders
  • Assisting the Product Manager with brand launches, problem-solving, product development, and troubleshooting
  • Understanding and communicating industry changes and new product offerings to clients
  • Research and analysis of customer data
  • Conducting online demonstrations for clients and sales staff
Requirements:
  • Must have bilingual language skills (English/Spanish)
  • Experience in a similar customer service-oriented role is advantageous
  • Outstanding written and verbal communication skills
  • Strong Microsoft Office skills, including MS Excel, Word, and Outlook
  • Ability to work independently as well as on a team
  • Exceptional organizational skills with the ability to prioritize work, unsupervised, under pressure in a busy environment
  • Previous experience of producing quality results with a high attention to detail
  • Ability to be direct, open, and honest when dealing with customers and coworkers


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