Client Service Representative
3 weeks ago
As a Client Service Partner at Corporation Service Company, you will be responsible for working with clients to take and fulfill orders, as well as managing a portfolio of domain names. This role would suit someone who is internet savvy and seeking a career working with cutting-edge technology and global internet branding.
Key Responsibilities:
- Building and maintaining client relationships by providing excellent customer service to both internal and external clients
- Providing service support for accounts, handling service issues, invoicing questions, and research for individual client requests
- Managing a portfolio of domain names, trademarks, and brand protection business to help protect and secure clients' global internet brands
- Taking and fulfilling orders, partnering with clients to become their trusted advisors
- Working with vendors to resolve technical issues and identifying new revenue opportunities/enhancements to product offerings
- Cooperatively working with global vendors to complete internal and external customer orders
- Assisting the Product Manager with brand launches, problem-solving, product development, and troubleshooting
- Understanding and communicating industry changes and new product offerings to clients
- Research and analysis of customer data
- Conducting online demonstrations for clients and sales staff
- Must have bilingual language skills (English/Spanish)
- Experience in a similar customer service-oriented role is advantageous
- Outstanding written and verbal communication skills
- Strong Microsoft Office skills, including MS Excel, Word, and Outlook
- Ability to work independently as well as on a team
- Exceptional organizational skills with the ability to prioritize work, unsupervised, under pressure in a busy environment
- Previous experience of producing quality results with a high attention to detail
- Ability to be direct, open, and honest when dealing with customers and coworkers
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Client Service Representative
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Customer Service Representative
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