Customer Service Representative
3 weeks ago
At Innova Solutions, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our client support team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities:
- Provide complex analytics and reporting services to improve and automate client processing systems.
- Manage moderate to complex external client issues and resolve them in a timely manner.
- Collaborate with internal teams to ensure timely delivery of service and resolution of issues.
- Participate in product development, enhancement, and testing to ensure that products continue to accurately and efficiently process high-value transactions.
- Solve complex problems based on an understanding and knowledge of the system.
- Integrate in-depth area knowledge with a solid understanding of industry standards and practices to provide solutions to internal and external clients.
- Provide support to lower-level client processing roles and may be responsible for allocating and checking work of other team members.
- May be responsible for specific supervisory review, training, and approval actions.
- Contribute to the achievement of related teams' objectives.
Requirements:
- Strong customer service experience with a Financial Services background required.
- Excellent analytical and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong communication and interpersonal skills.
- Ability to work collaboratively with internal teams.
What We Offer:
- A competitive pay range of $24.00/hr - $25.00/hr.
- A comprehensive benefits package, including medical, dental, and vision insurance, 401(k), and more.
- Opportunities for professional growth and development.
About Innova Solutions:
Innova Solutions is a leading provider of technology and business transformation solutions. We are committed to delivering exceptional service and support to our clients and are seeking a highly skilled Customer Service Representative to join our team.
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