Customer Service Representative

3 weeks ago


Wilmington, Delaware, United States Innova Solutions Full time

At Innova Solutions, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our client support team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Provide complex analytics and reporting services to improve and automate client processing systems.
  • Manage moderate to complex external client issues and resolve them in a timely manner.
  • Collaborate with internal teams to ensure timely delivery of service and resolution of issues.
  • Participate in product development, enhancement, and testing to ensure that products continue to accurately and efficiently process high-value transactions.
  • Solve complex problems based on an understanding and knowledge of the system.
  • Integrate in-depth area knowledge with a solid understanding of industry standards and practices to provide solutions to internal and external clients.
  • Provide support to lower-level client processing roles and may be responsible for allocating and checking work of other team members.
  • May be responsible for specific supervisory review, training, and approval actions.
  • Contribute to the achievement of related teams' objectives.

Requirements:

  • Strong customer service experience with a Financial Services background required.
  • Excellent analytical and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong communication and interpersonal skills.
  • Ability to work collaboratively with internal teams.

What We Offer:

  • A competitive pay range of $24.00/hr - $25.00/hr.
  • A comprehensive benefits package, including medical, dental, and vision insurance, 401(k), and more.
  • Opportunities for professional growth and development.

About Innova Solutions:

Innova Solutions is a leading provider of technology and business transformation solutions. We are committed to delivering exceptional service and support to our clients and are seeking a highly skilled Customer Service Representative to join our team.



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