Customer Service Representative

4 weeks ago


Wilmington, Delaware, United States Innova Solutions Full time

**Job Title:** Customer Service Representative

**Job Summary:**

Innova Solutions is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional customer service and support to our clients.

**Key Responsibilities:**

  • Provide complex analytics and reporting services to improve and automate client processing systems.
  • Manage moderate to complex external client issues and provide timely resolutions.
  • Collaborate with internal teams to ensure timely delivery of service and resolution of issues.
  • Participate in product development, enhancement, and testing to ensure accurate and efficient processing of high-value transactions.
  • Solve complex problems based on in-depth knowledge of the system and industry standards.
  • Provide support to lower-level client processing roles and may be responsible for allocating and checking work of other team members.
  • May be responsible for specific supervisory review, training, and approval actions.
  • Contribute to the achievement of related teams' objectives.

**Requirements:**

  • Strong customer service experience with a financial services background.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Excellent communication and problem-solving skills.
  • Ability to work independently and as part of a team.

**About Innova Solutions:**

Innova Solutions is a leading provider of technology and business transformation solutions. We are committed to delivering exceptional customer service and support to our clients.



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