Customer Service Representative
4 weeks ago
We are seeking a highly skilled and compassionate Customer Service Representative to join our team at FYZICAL Therapy and Balance Centers. As a key member of our staff, you will be responsible for providing exceptional patient care and support, ensuring a positive experience for our clients.
- Handle patient scheduling, appointments, and multi-phone line communication
- Gather new patient data and keep track of all patient referrals
- Disseminate information to patients and act as a go-between for patients and physicians
- Send and keep a log of all reports sent to doctors
- Collect all payments and insurance verification
- Collect and open mail, distributing it to the proper areas and people
- Send benefits paperwork to billing companies
- Handle all scheduling and ensuing communication
- Answer phones and act as a patient liaison, answering any questions from potential or current patients
- Schedule patients and coordinate evaluations, re-evaluations, appointment reminders, and cancellations
- Collect new patient intake information and track all clinic referrals
- Fax reports to physicians and keep a log of incoming reports
- Verify insurance and track insurance-covered visits, taking copayments
- Check mail and keep track of Explanation of Benefits sent from mail and fax to billing company
- Communicate with the office manager and clinicians about scheduling and patient arrival
Required Skills:
- High school diploma or equivalent
- Valid driver's license and reliable transportation
- Great communicator and multitasker, detail-oriented
- Positive attitude, good work ethic, integrity, and empathetic toward people in pain
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