Night Auditor PT

2 hours ago


Atlanta, Georgia, United States Residence Inn Lennox Park Full time
Job Title: Night Auditor PT

The Residence Inn by Marriott Buckhead Lenox Park is seeking a motivated Night Auditor to join our team.

Job Summary

The Night Auditor is responsible for auditing all accounts to ensure they are in balance and preparing final reports for management. This role also acts as the third shift Front Desk Agent, ensuring maximum room revenues and guest satisfaction in line with AURO Hotels' standards.

Key Responsibilities
  • Assist guests in a sincere and courteous manner, going the extra mile to ensure guest satisfaction.
  • Register and process guests promptly upon arrival and departure to ensure guest satisfaction.
  • Verify that all charges to guest accounts made during the day are correct and post room charges for that day to ensure all guest accounts are current and in balance.
  • Demonstrate a working knowledge of all services and facilities of the hotel and effectively assist guests.
  • Complete all credit card transmittals, direct bills, and no show billings for the day.
  • Prepare all daily, monthly, and yearly reports required by the property.
  • Demonstrate the use of sales techniques to effectively sell the property, maximizing occupancy and average rate.
  • Receive and process telephone and walk-in reservations accurately ensuring guest satisfaction.
  • Operate the telephone system professionally and competently in accordance with AURO Hotels and Brand standards.
  • Act as manager on duty in the absence of the General Manager.
  • Understand and apply all hotel safety and security procedures to maintain a secure and safe environment for associates and guests.
  • Keep immediate supervisor promptly and fully informed of all problems or unusual matters of significance coming to their attention.
Requirements

College degree preferred; High School Diploma and/or 2-3 years' experience or equivalent combination of education and experience required. Marriott and FOSSE experience preferred. Scheduling flexibility required.

Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.


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