Night Auditor

1 day ago

Atlanta, Georgia, United States Colwen Hotels Full time
Hotel Night Auditor Job Description

Colwen Hotels is seeking a detail-oriented and organized Night Auditor to join our team. As a Night Auditor, you will be responsible for ensuring the accuracy of hotel transactions and maintaining the cleanliness and appearance of the front desk area.

Key Responsibilities:
  • Operate the front desk and assist guests with inquiries and other needs during pre-arrival, registration, stay, checkout, and post-departure.
  • Complete end-of-day activities, including posting charges to accounts, balancing ledgers, running night audit/daily close, and backing up and rolling dates.
  • Provide exceptional guest service and efficiently manage the operations of the front desk to ensure timely check-in and check-out.
  • Treat requests with professionalism, tact, and courtesy, and act with a sense of urgency.
  • Ensure that all complaints regarding service and/or accommodations are investigated and resolved.
  • Maintain knowledge of hotel policies, including rates, discounts, special offers, and community events.
  • Maintain knowledge of upcoming events, local area, and hotel offerings.
  • Ensure prompt delivery of billing to guests and accuracy of daily closing reports.
  • Process all payment types, including charges, cash, checks, debit or credit cards.
  • Communicate with the Lead Audit team regarding daily closing and issues.
  • Discreetly handle confidential guest information.
  • Complete end-of-day balancing and run night audit.
  • Ensure the lobby and shared areas are neat and orderly.
  • Adhere to all Colwen and brand standards.
  • Maintain strict key controls.
  • Perform other related duties as assigned.
Requirements:
  • One year of related experience, preferably in a hotel setting.
  • Excellent verbal and written communication skills.
  • Strong organizational skills and attention to detail.
  • Superior interpersonal and customer service skills, with the ability to deal with difficult guests.
  • Familiarity with the local area and ability to provide directions and maps to local attractions and destinations.
  • Proficiency with Microsoft Office Suite and common computer software programs.
  • Ability to learn computer software programs and operate the property management system.
  • Overnight work schedule required, including weekends and holidays.
Benefits and Perks:
  • Medical insurance with company-funded HRA.
  • Dental insurance.
  • Vision insurance.
  • Flexible spending accounts.
  • Wide-array of supplemental insurance offerings.
  • Paid time off programs.
  • Employee assistance program.
  • 401K plan with traditional and Roth options and employer match.
  • Hotel discount travel program for associates and family.
  • Exclusive associate discounts - travel, entertainment, and retail.
  • Training and development programs.
  • Career advancement opportunities.

Colwen Hotels is an equal opportunity employer. EEO M/F/D/V

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