Resort Ambassador

7 days ago


Miami, Florida, United States Club Med Full time

Job Summary

The Welcome & Services Coordinator is responsible for ensuring full client satisfaction upon arrival and during their stay at Club Med. This role requires a professional, cheerful, and diplomatic individual who can provide excellent customer service and communicate effectively with clients from diverse backgrounds.

Key Responsibilities

  • Assist clients professionally upon arrival and departure, and during their stay, ensuring a seamless experience.
  • Provide personalized welcome and accompaniment for all clients, taking into account their loyalty status and nationality.
  • Stay up-to-date on village and surrounding information, as well as Club Med's products and services, to offer expert recommendations.
  • Communicate effectively with clients, translating documents and events as needed, and handle daily requests to ensure a smooth client journey.
  • Manage financial transactions and apply internal payment and billing policies.
  • Contribute to additional sales efforts and suggest improvements to daily operations and client experience.
  • Support new recruits in their training and daily tasks, and fill in for Night Audit or night receptionist as needed.

Requirements

  • Professionalism, cheerfulness, and diplomacy in all interactions.
  • Excellent interpersonal skills and ability to communicate effectively with clients from diverse backgrounds.
  • Good sense of service and ability to work in a fast-paced environment.
  • Ability to work independently and as part of a team.

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