Current jobs related to Guest Services Agent- Novotel Miami Brickell - Miami - Accor

  • Food Expeditor

    2 days ago

    Miami, Florida, United States B Hospitality Corp Full time

    Job DescriptionWe are seeking a skilled Food Expeditor to join our team at Novotel Miami Brickell in Miami, FL.This US-based position requires the ability to work with minimal supervision and prioritize food timing for room service and orders.The ideal candidate will have familiarity with Food & Beverage delivery practices and handling methods, as well as 6...

  • Food Expeditor

    1 month ago

    Miami, Florida, United States B Hospitality Corp Full time

    Job SummaryWe are seeking a skilled Food Expeditor to join our team at Novotel Miami Brickell in Miami, FL. As a Food Expeditor, you will play a crucial role in ensuring the efficient delivery of food and beverages to our guests.Key ResponsibilitiesPrioritize food preparation and delivery to meet guest expectationsManage inventory and ordering of food and...

  • Guest Services Agent

    3 days ago

    Miami, United States AccorHotel Full time

    Company Description Discover a tranquil retreat two blocks from the heart of the Financial District at Novotel Miami Brickell. Featuring a lobby design inspired by the city's beachfront culture and colors, our contemporary Downtown Miami hotel is adjacent to Simpson Park, a preserved swath of hardwood forest. Sweeping views of the tree canopy, framed by...

  • Room Attendant

    3 months ago

    Miami, United States AccorHotel Full time

    Company Description Discover a tranquil retreat two blocks from the heart of the Financial District at Novotel Miami Brickell. Featuring a lobby design inspired by the city's beachfront culture and colors, our contemporary Downtown Miami hotel is adjacent to Simpson Park, a preserved swath of hardwood forest. Sweeping views of the tree canopy, framed by...

  • Barista/server (Brickell Miami)

    5 months ago

    Miami, United States NegocialoYa.us Full time

    * Barista/server (Brickell Miami) * Ad ID: 184258 * Added: February 1, 2021 * Location: United States * State: Florida * City: Miami * Views: 78 ** Description** Barista/server in top bistro in Brickell, near Brickell City Center, experience preferred but not required 7th St near S. Miami Ave Send email Mail Tags :

  • Room Attendant

    2 weeks ago

    Miami, United States AccorHotel Full time

    Purpose:          To service guest rooms in accordance with Novotel Miami Brickell Standards.Reports to:      Executive Housekeeper Assistant Executive Housekeeper Housekeeping Supervisors Essential Functions:  Responds to all guest requests appropriately. Always greet our Guests warmly with a smile call them by name whenever possible. ...

  • Room Attendant

    4 days ago

    Miami, United States AccorHotel Full time

    Purpose:          To service guest rooms in accordance with Novotel Miami Brickell Standards.Reports to:      Executive Housekeeper Assistant Executive Housekeeper Housekeeping Supervisors Essential Functions:  Responds to all guest requests appropriately. Always greet our Guests warmly with a smile call them by name whenever possible. ...

  • Barista/Server Position in Brickell Miami

    4 weeks ago

    Miami, United States NegocialoYa Full time

    * Job Title: Barista/Server * Job Type: Full-time * Location: United States, Florida, Miami * Job Description: **About the Job** We are seeking a skilled Barista/Server to join our team at a top bistro in Brickell, near Brickell City Center. **Responsibilities:** * Prepare and serve high-quality beverages and food to customers * Maintain a clean and...

  • Overnight Engineering Technician

    1 week ago

    Miami, Florida, United States AccorHotel Full time

    Job DescriptionAt AccorHotel, we are seeking a highly skilled and detail-oriented Overnight Engineering Technician to join our team. This role is responsible for maintaining the security and integrity of our hotel, ensuring the safety and comfort of our guests.Key Responsibilities:Monitor and respond to fire alarms, securing doors and performing...

  • Guest Services Agent

    3 days ago

    Miami Beach, Florida, United States Hampton Inn Miami Beach Full time

    Job Title: Guest Services AgentAt Hampton Inn Miami Beach, we are seeking a highly skilled Guest Services Agent to join our team. As a Guest Services Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Provide attentive and courteous service to...

  • Guest Services Agent

    2 months ago

    Miami, United States YVE Hotel Miami Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Primary Care Physician in Miami's Thriving Brickell Area

    2 weeks ago

    Miami, FL , USA, United States Enterprisemed Full time

    Transformative Primary Care in Miami's Vibrant Brickell AreaAt Enterprise Medical, we're revolutionizing healthcare by making quality care more accessible, affordable, and enjoyable. We're seeking talented family medicine and internal medicine providers to join our team in Miami's popular Brickell area.Practice InformationOur nationwide network offers...

  • Primary Care Physician in Miami's Thriving Brickell Area

    2 weeks ago

    Miami, FL , USA, United States Enterprisemed Full time

    Revolutionize Primary Care in Miami's Thriving Brickell AreaEnterprise Medical is pioneering a new approach to primary care in Miami's vibrant Brickell area. We're seeking family medicine and internal medicine providers to join our team and help shape the future of healthcare.Practice InformationOur practice model is designed to provide seamless access to...

  • Cook - Novecento Brickell - Mary Brickell Village

    1 month ago

    Miami, Florida, United States 900 Brickell LLC Full time

    Job SummaryWe are seeking a skilled Cook to join our team at Novecento Brickell in Mary Brickell Village. As a key member of our kitchen staff, you will be responsible for preparing high-quality dishes to our exacting standards.Key ResponsibilitiesPrepare a variety of meats, seafood, poultry, vegetables, and other food items for cooking in broilers, ovens,...

  • Primary Care Physician in Miami's Thriving Brickell Area

    6 days ago

    Miami, United States Enterprisemed Full time

    Enterprise Medical is seeking a family medicine and internal medicine physician to join our team in Miami's popular Brickell area. This primary care platform is challenging the industry status quo by making quality care more affordable, accessible, and enjoyable. Our organization is on a mission to radically transform healthcare, which means tackling the...

  • Restaurant Service Associate

    1 week ago

    Miami, Florida, United States Mandarin Oriental, Miami Full time

    Food Runner Opportunity at Mandarin Oriental, MiamiWe are seeking a skilled Food Runner to join our team at La Mar Restaurant in Mandarin Oriental, Miami. As a Food Runner, you will be responsible for expediting food orders, running food between the kitchen and dining room, and providing exceptional service to our guests.Key Responsibilities:Expedite food...

  • Assistant Front Office Manager

    4 weeks ago

    Miami, United States Mandarin Oriental, Miami Full time

    About UsMandarin Oriental, Miami is a luxurious hotel located in Brickell Key, offering 326 guest rooms and 31 suites. We are committed to providing exceptional service and creating unforgettable experiences for our guests.Job SummaryWe are seeking an experienced Assistant Front Office Manager to join our team. The successful candidate will be responsible...

  • Sales Associate Brickell Mazda Brickell Mazda

    3 months ago

    Miami, United States Tucci Learning Solutions Full time

    Sales Associate Brickell Mazda Job Details Job Location Brickell Mazda - Miami, FL Description Brickell Mazda is part of one of the best automotive groups (Murgado Automotive Group) in the country. We are looking for motivated people who want to join our team and be part of our success story. Our team is what makes Murgado Automotive Group best in class....

  • Spa Associate

    6 days ago

    Miami, United States Equinox Full time

    Job Title: Spa Associate - Brickell LocationWe are seeking a highly motivated and enthusiastic Spa Associate to join our team at the Equinox Spa in Brickell, Miami. As a Spa Associate, you will play a key role in providing exceptional customer service to our members and guests.Responsibilities:Support the daily operations of the spa under the direction of...

  • Stylist - PT - Miami Brickell

    3 days ago

    Miami, United States AllSaints Retail Full time

    About the RoleWe are seeking a talented Fashion Stylist to join our team at AllSaints Retail in Miami Brickell. As a key member of our sales team, you will be responsible for providing exceptional customer service and styling our customers in our latest collections.Key Responsibilities• Style our customers in our latest collections, sharing your detailed...

Guest Services Agent- Novotel Miami Brickell

2 months ago

Miami, United States Accor Full time

Company Description


Discover a tranquil retreat two blocks from the heart of the Financial District at Novotel Miami Brickell. Featuring a lobby design inspired by the city’s beachfront culture and colors, our contemporary Downtown Miami hotel is adjacent to Simpson Park, a preserved swath of hardwood forest. Sweeping views of the tree canopy, framed by skyscrapers and sparkling Biscayne Bay, give our rooftop pool and bar the feel of a tropical resort.

When you’re ready to explore the area, it’s less than a 10-minute walk to South Miami Avenue and its buzzing bars, tempting restaurants and upscale shopping centers. Business travelers can make the short stroll to financial institutions and corporate offices on Brickell Avenue. A nearby Metrorail stop puts the rest of the city within easy reach. Enjoy seamless connections to the cruise port and top Miami attractions, including Bayfront Park, FTX Arena and Vizcaya.

At Novotel Miami Brickell, the best of the city is at your doorstep.


Job Description


Purpose:            Check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements.  Provide information and assistance to all guests and visitors, perform concierge tasks, upsell services as much as possible, and serve as an ambassador by welcoming everyone with a genuine smile and caring attitude.

Reports to:         Front of the House Managers

Essential Functions:

  • Perform job functions with attention to detail, speed and accuracy.
  • Prioritize and organize.
  • Be a clear thinker, remaining calm and resolving problems using good judgement.
  • Follow directions thoroughly.
  • Understand guest’s service needs.
  • Work cohesively with co-workers as part of a team.
  • Works closely with the housekeeping department for facilitate early arrivals, departures, rooms blocks, VIP needs, etc.
  • Work with minimal supervision.
  • Maintain confidentiality of guest information and pertinent hotel data.
  • Ability to input and access information in the property management system/computers/point of sales system.
  • Excellent phone & verbal communication skills.
  • Flexible schedule.

Job Tasks:  

  • Ensures of room discrepancies.
  • Oversees blocking of special room requests for next day’s arrivals.
  • Coordinates and oversees the daily bucket check.
  • Maintains a neat and orderly control desk and area.
  • Consistently presents a polished and professional role model image to guests, coworkers, and other departments.
  • Complete job duties as listed on their shift checklist in a timely manner and alerts manager or supervisor if assistance needed.
  • Perform any other duties as assigned by the front desk management.
  • Coordinates out of order rooms with housekeeping.
  • Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
  • Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
  • Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Maintain positive guest relations at all times.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
  • Maintain complete knowledge at all times of:
  • All hotel features/services, hours of operation.
  • All room types, numbers, layout, decor, appointments and location.
  • All room rates, special packages and promotions.
  • Daily house count and expected arrivals/departures.
  • Room availability status for any given day.
  • Scheduled daily group activities.
  • Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times.
  • Meet with Supervisor to review daily assignments and priorities.
  • Meet with departing Front Desk Agent to review business status and follow up items.
  • Access all functions of computer system.
  • Set up work station with necessary supplies.
  • Answer department telephone within _3__ rings, using correct greeting and telephone etiquette.
  • Promote positive guest relations to all individuals approaching the Front Desk.
  • Process all guest check-ins.

SECONDARY JOB FUNCTIONS

  • Assist PBX with switchboard duties.
  • Assist with Reservations calls. Handle all Reservation calls after   5    m.; process, record and follow up any details relative to such.
  • Provide Concierge service.
  • Assist in other Front Desk areas as assigned.
  • Provide guest room tours.
  • Legibly document maintenance needs on work orders and submit to Manager.

Tools and Equipment:

  •  Use of Opera (PMS), Micros, Word.
  •  Use of telephone system. 
  •  Use of department paging/radio communication system

Working environment:

  •  Sitting, walking, standing, bending, writing, typing, filing
  •  Exert physical effort in transporting 25 pounds to guests or other hotel areas.
  • Endure various physical movements throughout the work areas.
  • Remain in stationary position for several minutes/hours throughout work shift.

Qualifications


  1. High school graduate or equivalent vocational training certificate.
  2. Some college or training in Hospitality Industry.
  3. Fluency in English both verbally and non-verbally.
  4. Fluency in other languages desired.
  5. Previous experience as Front Desk Agent.
  6. Previous cashiering experience.
  7. Ability to suggestively sell.
  8. Previous guest relations training. 

Additional Information


All your information will be kept confidential according to EEO guidelines.