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Healthcare Customer Support Specialist

2 months ago

Fort Worth, Texas, United States CornerStone Staffing Full time

Company Overview: CornerStone Staffing is a leading provider of staffing solutions, specializing in the healthcare sector.

Position Title: Medical Customer Service Representative

Compensation: $16-$17 per hour, based on experience

Job Responsibilities:

  • Manage incoming and outgoing communications with clients and healthcare providers.
  • Handle inquiries regarding overpayment refund requests and provide timely updates.
  • Accurately document all interactions and account details in the Health Information System.
  • Process appeals and manage incoming correspondence through various channels.
  • Conduct thorough analyses of client and provider inquiries to facilitate effective resolutions.
  • Review claim histories to ensure precise information is relayed to all stakeholders.
  • Collaborate with internal teams to resolve customer service issues efficiently.
  • Communicate findings clearly and effectively, both verbally and in writing.
  • Maintain necessary reports and spreadsheets as required.
  • Perform additional tasks as assigned by management.

Required Skills and Qualifications:

  • Exceptional verbal and written communication abilities.
  • Prior experience in customer service or call center environments is essential.
  • Knowledge of the inpatient and outpatient hospital revenue cycle is required.
  • Experience with claims, appeals, and denials management is necessary.
  • Familiarity with medical terminology, coding, and contract interpretation.
  • Proficient in Microsoft Office applications.

Education and Experience:

  • High school diploma or equivalent is required.
  • A minimum of 2 years of experience in a customer service role is preferred.
  • Strong attention to detail and organizational skills are essential.
  • Ability to work effectively in a fast-paced environment with deadlines.
  • Proficient technical skills to navigate multiple software systems.

Application Process: Interested candidates should follow the application instructions provided by CornerStone Staffing.