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Healthcare Customer Support Representative

1 month ago

Fort Worth, Texas, United States CornerStone Staffing Full time

CornerStone Staffing is seeking a skilled Healthcare Customer Support Representative to join their team in Fort Worth, TX. The ideal candidate will have experience handling high-volume calls, scheduling prescription refills, and providing patients with status updates. This role is perfect for those who enjoy working in a fast-paced environment and are passionate about delivering exceptional customer service.

Key Responsibilities:

  • Serve as the primary contact for inbound pharmacy calls, addressing non-clinical customer inquiries and minimizing workflow disruptions.
  • Manage inbound and outbound calls to schedule medication deliveries and payments, ensuring accurate profile updates for timely distribution.
  • Respond directly to customer inquiries or route calls to the appropriate staff for prompt resolution.
  • Update progress notes to allow quick referral status assessment by other team members.
  • Utilize the management information system to handle customer service tasks, including refill needs, prescription status, insurance verification, and invoice requests.

Requirements:

  • High School Diploma or GED required; Associate degree preferred.
  • Call center customer service experience (no retail).
  • Experience using management information systems to assist customers.
  • Proficient in Microsoft applications.
  • Strong verbal and written communication skills.
  • Professional phone etiquette.
  • Attention to detail.
  • Medical office experience or knowledge of medical terminology is a plus.
  • Must be willing to take a typing and customer service test.