IT Helpdesk Coordinator

4 weeks ago

Anchorage, Alaska, United States OrthoAlaska LLC Full time
Job Overview

Position: IT Support Technician

OrthoAlaska is in search of a proficient and committed IT Support Technician to become a part of our expanding and vibrant team. We prioritize work-life balance, offer competitive compensation, and provide a comprehensive benefits package that includes medical, dental, flexible spending accounts, life and disability insurance, profit sharing, 401(k), and generous paid time off.

The primary responsibility of this role is to assist staff in diagnosing and resolving computer-related issues, provide support for both hardware and software challenges, and conduct end-user training.

Work Schedule: Typically Monday to Friday, 8 AM to 5 PM, with adjustments based on organizational needs.

Key Qualifications:

• Proficient understanding of operating systems, word processing, database management, spreadsheet software, email systems, network environments, and diagnostic tools.

• Familiarity with computer training methodologies and customer service principles.

• Expertise in computer software, hardware, and troubleshooting methods.

Core Responsibilities:

• Collaborate with the Chief Information Officer and IT Director to configure new computers; install, reconfigure, or reinstall operating systems and applications.

• Facilitate the setup and training of new employees on computer systems, software, and other technological equipment.

• Provide Level 1 technical support to employees for phones, computers, hardware peripherals, printers, and business-related software.

• Assist staff with establishing and maintaining access to electronic medical record portals.

• Document and track all computer-related issues, detailing corrective actions taken using the company's ticket tracking system.

Skills and Experience Required:

• Comprehensive knowledge of operating systems, word processing, database applications, spreadsheet software, email systems, network environments, and diagnostic tools.

• Understanding of computer training techniques and customer service principles.

• Proficient in computer software, hardware, and troubleshooting techniques.

• Strong communication and interpersonal skills.

• Professional demeanor, approachable, and capable of putting patients at ease.

• Team-oriented mindset.

• Ability to maintain composure under pressure.

• High school diploma or equivalent.

• Minimum of two years of experience in IT technical support or related fields, preferably within the healthcare sector.

At OrthoAlaska, our mission is to deliver exceptional orthopedic surgery and musculoskeletal care across North America through quality, patient-focused service. Our physicians and surgeons collaborate with certified orthopedic surgical physician assistants and other staff to provide a personalized care experience for each patient. We offer opportunities for professional development in a supportive environment, with exposure to a comprehensive range of orthopedic services.

OrthoAlaska values quality, patient-centered care, continuous improvement, team development, and community service. We welcome candidates who share our core values and demonstrate a commitment to excellence.

Our benefits package includes health and dental insurance, life and disability coverage, a 401(k) plan with profit sharing, and paid time off.

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